SK
Sipho K
1 reviews | Active since Feb 2023
27 Feb 2023, 17:56
Surf4Life sucks
Stay away from this fiber service provider unless you wanna lose your job or anything important. I always loose a day of work whenever it's the debit order date, and what's worse is even if you send them a proof of payment, they still don't reconnect your services.
I'm fed-up with this service provider and I advice everyone to stay away from Surf4Life by all means.
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Replies (1)
Surf4Life's replyOfficial
28 Mar 2023, 14:35Good day Sipho
Thank you for reaching out to us
As discussed, please note that you are paying the paygate directly, this is the reason for the delay in reconnection.
As explained to you over the phone, by logging into your customer portal, a payment can be made that is instant, and that does not have to be traced.
Should you not wish to make use of the customer portal each month, we also have a debit order option available.
Please dont hesitate to let us know should you require any further assistance
Kind regards
S4L Customer Care
Thank you for reaching out to us
As discussed, please note that you are paying the paygate directly, this is the reason for the delay in reconnection.
As explained to you over the phone, by logging into your customer portal, a payment can be made that is instant, and that does not have to be traced.
Should you not wish to make use of the customer portal each month, we also have a debit order option available.
Please dont hesitate to let us know should you require any further assistance
Kind regards
S4L Customer Care
Surf4Life's reply28 Mar 2023, 14:35
Official
Good day Sipho
Thank you for reaching out to us
As discussed, please note that you are paying the paygate directly, this is the reason for the delay in reconnection.
As explained to you over the phone, by logging into your customer portal, a payment can be made that is instant, and that does not have to be traced.
Should you not wish to make use of the customer portal each month, we also have a debit order option available.
Please dont hesitate to let us know should you require any further assistance
Kind regards
S4L Customer Care
Thank you for reaching out to us
As discussed, please note that you are paying the paygate directly, this is the reason for the delay in reconnection.
As explained to you over the phone, by logging into your customer portal, a payment can be made that is instant, and that does not have to be traced.
Should you not wish to make use of the customer portal each month, we also have a debit order option available.
Please dont hesitate to let us know should you require any further assistance
Kind regards
S4L Customer Care