Surf4Life Sky City - bad customer service

<div>I logged a call on the 20th of June 2023 in the morning their call center agent contacted me the same day at 17:20 to arrange for the next day till today the 27th June no one came.logged about three calls last but they never came . I made a follow up call with S4Life on Saturday the Lady I spoke to ask for my email address then told all my calls were closed .I should phone their manager on Monday by the name of ***** .She should be able to assist . I get hold of her she explain to me that it was a mistake from their side .The tickets numbers that I gave belong to one of my neighbors who has a same Name &amp; Surname with me and our address are quite similar 7_2 . Today when I phone to check how far is the technician they say I don't have a ticket no for the 20th so I only logged a call yesterday! why would they call me on the 20th if I never logged a call that morning.So they haven't even assigned my call to a technician yet I must give them 2-3 day to attend to the matter counting from yesterday .And the wont reimburse me for all the days I had to buy DATA since I only logged a call yesterday.on their system they can only pick a call that was logged yesterday.I have a ticket no for a call that was log on Friday but it doesn't appear on their side</div>