1 reviews | Active since Jul 2024
Surf4life poor services
My fibre has been down since Sunday, I have been calling the Surf4life offices since Monday about the Fibre issue and I have been getting empty promises that Technicians are on their way to fix the issue but they never come. On Wednesday technicians came but it was for my neighbour, I spoke to them and they said I should have a ticket number which I then called the offices again and they gave it to me. I told the technicians that I have a ticket number which I could from Thobile(one of the consultants) and she told me that my issues has been escalated and has been put in a group with other houses that need also have issues. The other houses Fibre problems got fixed but mine was not fixed. I called 3 times today (Thursday) and got told the technicians are on their way but they never came. I must say, your services are bad and I wouldn't recommend them to anyone.
This is not the first time this has happened, I'd rather switch to another supplier than stick with Surf4life that does not value their customers.
Please know that your feedback is valuable, and we are always committed to improving our service. We regret the shortfall in service restoration and understand the frustration it has caused. Please be assured that we had teams on-site working diligently to resolve the issues experienced at SkyCity. Unfortunately, unforeseen circumstances led to delays, but as a contingency plan, we expedited an additional team to expedite the resolution process.
we want to address the recent service issues with your unit. It appears that there were a couple appointments scheduled to resolve the issue, but unfortunately, we were unable to complete them due to missed appointments. Our team made multiple attempts to contact you and coordinate these visits. We understand that scheduling conflicts can occur, we had been reaching out and providing explanations regarding the situation with your unit in particular.
We appreciate your patience during the delayed restoration process, Your feedback is invaluable, and we are committed to improving our service.
Regards
Please know that your feedback is valuable, and we are always committed to improving our service. We regret the shortfall in service restoration and understand the frustration it has caused. Please be assured that we had teams on-site working diligently to resolve the issues experienced at SkyCity. Unfortunately, unforeseen circumstances led to delays, but as a contingency plan, we expedited an additional team to expedite the resolution process.
we want to address the recent service issues with your unit. It appears that there were a couple appointments scheduled to resolve the issue, but unfortunately, we were unable to complete them due to missed appointments. Our team made multiple attempts to contact you and coordinate these visits. We understand that scheduling conflicts can occur, we had been reaching out and providing explanations regarding the situation with your unit in particular.
We appreciate your patience during the delayed restoration process, Your feedback is invaluable, and we are committed to improving our service.
Regards