MN
Mpho N
1 reviews | Active since Apr 2021
12 Jun 2024, 12:45
Surf4life poor connection
Since I moved to milano, surf4life only worked on trial months then since then is outage after outage with no communication. Is costing since 1has paid a monthly fee. I. Can't be buying data nd pay wifi every day. Their service is very poor. There's no month that goes without logging in a complain to them about poor connection.
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Surf4Life's replyOfficial
26 Jun 2024, 11:21Hi Mpho
Thank you for reaching out to us and expressing your concerns. We understand how vital a stable internet connection is and regret that we have not met your expectations.Please note that fibre, like any other technology, is susceptible to breaks and outages which are sometimes beyond our control. It is considered a best-effort service. We strive to keep all our clients informed by sending out communications, including updates on outages and maintenance activities.
For any extended or repetitive isolated service disruptions, please email our customer care team at *** for further escalation and assistance.We appreciate your patience and understanding as we work to improve our services.
Kind regards,
Thank you for reaching out to us and expressing your concerns. We understand how vital a stable internet connection is and regret that we have not met your expectations.Please note that fibre, like any other technology, is susceptible to breaks and outages which are sometimes beyond our control. It is considered a best-effort service. We strive to keep all our clients informed by sending out communications, including updates on outages and maintenance activities.
For any extended or repetitive isolated service disruptions, please email our customer care team at *** for further escalation and assistance.We appreciate your patience and understanding as we work to improve our services.
Kind regards,
Surf4Life's reply26 Jun 2024, 11:21
Official
Hi Mpho
Thank you for reaching out to us and expressing your concerns. We understand how vital a stable internet connection is and regret that we have not met your expectations.Please note that fibre, like any other technology, is susceptible to breaks and outages which are sometimes beyond our control. It is considered a best-effort service. We strive to keep all our clients informed by sending out communications, including updates on outages and maintenance activities.
For any extended or repetitive isolated service disruptions, please email our customer care team at *** for further escalation and assistance.We appreciate your patience and understanding as we work to improve our services.
Kind regards,
Thank you for reaching out to us and expressing your concerns. We understand how vital a stable internet connection is and regret that we have not met your expectations.Please note that fibre, like any other technology, is susceptible to breaks and outages which are sometimes beyond our control. It is considered a best-effort service. We strive to keep all our clients informed by sending out communications, including updates on outages and maintenance activities.
For any extended or repetitive isolated service disruptions, please email our customer care team at *** for further escalation and assistance.We appreciate your patience and understanding as we work to improve our services.
Kind regards,