1 reviews | Active since Nov 2017
Surf4Life not surfing, no connection for 8 days and counting....worst service ever!!!
Today marks day 8 without internet connectivity here at Milano, Sky City. Apparently their lines were vandalised, everyday we get sent updates at times promising lines have been restored but they are not. What company serving such a magnitude of people does not have proper disaster recovery plans in place???. They don't take their customers seriously at all. Their call centre is also a disaster you hold forever. We paid subscriptions, covering the whole month, are they going to compensate us for the loss of connectivity for so long?, and what about the additional costs we had to incur for data from alternative service providers and calling the call centre??. The level of unprofessionalism is appaling, worst service ever. It's better I am on a month to month subscription. They have just lost another customer and they will lose more if they don't get their house in order.
Thank you for reaching out, and we regret to hear about the issues you've been experiencing with your Wi-Fi. We would like to remind you that that fibre service is typically a best-effort service, and no service provider can guarantee 100% uptime. We are committed to improving our service, but there may be occasional factors beyond our control that affect performance.
This is certainly not the level of service we strive to provide, and I deeply regret that we have not met your expectations. please don't hesitate to let us know. We're here to ensure everything is running smoothly for you. Please advise if you are still having challenges. We can fully appreciate how frustrating it must be to have paid for a service you couldn’t access when you needed it most. It is crucial that we take all necessary precautions to conduct a thorough investigation and ensure that our staff consistently uphold professionalism and helpfulness.
Regards
Thank you for reaching out, and we regret to hear about the issues you've been experiencing with your Wi-Fi. We would like to remind you that that fibre service is typically a best-effort service, and no service provider can guarantee 100% uptime. We are committed to improving our service, but there may be occasional factors beyond our control that affect performance.
This is certainly not the level of service we strive to provide, and I deeply regret that we have not met your expectations. please don't hesitate to let us know. We're here to ensure everything is running smoothly for you. Please advise if you are still having challenges. We can fully appreciate how frustrating it must be to have paid for a service you couldn’t access when you needed it most. It is crucial that we take all necessary precautions to conduct a thorough investigation and ensure that our staff consistently uphold professionalism and helpfulness.
Regards