TS
Trennen S
1 reviews | Active since Dec 2016
24 Jun 2024, 13:28
Surf4Life not giving you what you pay for - Daylight *******
I had bought Surf4Life 50MB up and down package. I had tested the connection over a few days and had seen that i was only getting about 5MB-20MB everyday. They have it on there "Normal" standard connection should be 40MB at least. i am not reaching anywhere near that. I had send numerous emails, i am now being ignored. no-one is replying to my emails
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Surf4Life's replyOfficial
26 Jun 2024, 15:09Hi Trennen
This is not the standard of service we aim to provide to our valued clients. Please rest assured that we have escalated your issue and opened a new ticket (***) for a technician to visit your residence.
This is not the standard of service we aim to provide to our valued clients. Please rest assured that we have escalated your issue and opened a new ticket (***) for a technician to visit your residence.
It is crucial to us that we take all necessary precautions to conduct a thorough investigation and ensure that our staff consistently uphold professionalism and helpfulness in resolving this matter.
Thank you for your understanding and patience as we work to resolve this issue promptly.
Best regards,
Surf4Life's reply26 Jun 2024, 15:09
Official
Hi Trennen
This is not the standard of service we aim to provide to our valued clients. Please rest assured that we have escalated your issue and opened a new ticket (***) for a technician to visit your residence.
This is not the standard of service we aim to provide to our valued clients. Please rest assured that we have escalated your issue and opened a new ticket (***) for a technician to visit your residence.
It is crucial to us that we take all necessary precautions to conduct a thorough investigation and ensure that our staff consistently uphold professionalism and helpfulness in resolving this matter.
Thank you for your understanding and patience as we work to resolve this issue promptly.
Best regards,