CN
Cynthia N
1 reviews | Active since Aug 2024
23 Sept 2024, 09:32
Surf4life nightmare
Very bad experience, there is no week that passes without having bad connection. When working from home it is worse, they always say it is not us it is the feed connecting from wherever. Very unacceptable service
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Surf4Life's replyOfficial
27 Sept 2024, 09:02Hi Cynthia
Thank you for sharing your experience for the ongoing issues with your connection. While fibre can sometimes be affected by factors outside of our control,
We will escalate this issue to our technical team to investigate further and ensure that we do everything possible to improve your service. If you're open to it, we can arrange for a technician to assess your connection again and see if there are any immediate improvements we can make.
Please note we will have our service desk contact you
Thank you for sharing your experience for the ongoing issues with your connection. While fibre can sometimes be affected by factors outside of our control,
We will escalate this issue to our technical team to investigate further and ensure that we do everything possible to improve your service. If you're open to it, we can arrange for a technician to assess your connection again and see if there are any immediate improvements we can make.
Please note we will have our service desk contact you
Surf4Life's reply27 Sept 2024, 09:02
Official
Hi Cynthia
Thank you for sharing your experience for the ongoing issues with your connection. While fibre can sometimes be affected by factors outside of our control,
We will escalate this issue to our technical team to investigate further and ensure that we do everything possible to improve your service. If you're open to it, we can arrange for a technician to assess your connection again and see if there are any immediate improvements we can make.
Please note we will have our service desk contact you
Thank you for sharing your experience for the ongoing issues with your connection. While fibre can sometimes be affected by factors outside of our control,
We will escalate this issue to our technical team to investigate further and ensure that we do everything possible to improve your service. If you're open to it, we can arrange for a technician to assess your connection again and see if there are any immediate improvements we can make.
Please note we will have our service desk contact you