TK
Thobani K
1 reviews | Active since Sept 2024
18 Feb 2026, 10:28
Surf4life Network not good
Surf4Life’s network is very unstable, and as someone who works from home, it has been extremely frustrating. I keep having to buy additional data while still paying for their service. I recently requested a cancellation so I could move to a more reliable provider, but they refused. Instead, they gave me a reference number that does not even confirm the cancellation.
The service is unreliable and often goes down for an entire day. When I report the issue, no one seems willing to assist.
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Surf4Life's replyOfficial
23 Feb 2026, 14:04Hi ThobaniThank you for sharing your experience.We sincerely apologise for the frustration caused by the unstable network and the inconvenience with your cancellation request. We understand how critical reliable service is, especially when working from home, and we regret that this has not been your experience.Our team will follow up to address the outstanding issues and ensure your concerns are properly attended to.
Surf4Life's reply23 Feb 2026, 14:04
Official
Hi ThobaniThank you for sharing your experience.We sincerely apologise for the frustration caused by the unstable network and the inconvenience with your cancellation request. We understand how critical reliable service is, especially when working from home, and we regret that this has not been your experience.Our team will follow up to address the outstanding issues and ensure your concerns are properly attended to.