1 reviews | Active since Apr 2014
Surf4life must go!!!
I have been using Surf4life since 2019 when I moved into The Junction 3. Everything was going well until recently when we got communication that our routers need to be replaced. One of the technicians came through to change my router and since then I have been disconnected from the internet. I called Surf4life numerous times trying to get assistance and I was told that a technician will come through today. I waited and waited and still nothing. I tried to call Surf4life but they are not answering their phones. Now I am sitting here with no WiFi that I paid for. A lot has been happening at The Junction from paying exuberant amounts towards water and electricity, and now it’s the WiFi. I am highly disappointed and this is a huge inconvenience for me considering the fact that I have paid them!!!
We deeply regret the frustration caused by both the router replacement and the lack of timely support.The decision to replace routers was made in line with our commitment to improve service performance and meet our service standards. However, it’s clear that this transition has not been as smooth as anticipated, and we sincerely apologize for the disruptions you've encountered.
Regarding the lack of response and follow-up, we take your concerns seriously. We are currently investigating the issues related to our staff’s performance, and we will ensure that our team undergoes further training where necessary to maintain professionalism and efficiency in providing service. Our goal is to ensure that our clients receive the best possible support, and we understand that this has fallen short for you.
Thank you for your patience and understanding,
We deeply regret the frustration caused by both the router replacement and the lack of timely support.The decision to replace routers was made in line with our commitment to improve service performance and meet our service standards. However, it’s clear that this transition has not been as smooth as anticipated, and we sincerely apologize for the disruptions you've encountered.
Regarding the lack of response and follow-up, we take your concerns seriously. We are currently investigating the issues related to our staff’s performance, and we will ensure that our team undergoes further training where necessary to maintain professionalism and efficiency in providing service. Our goal is to ensure that our clients receive the best possible support, and we understand that this has fallen short for you.
Thank you for your patience and understanding,