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Nyeleti N
1 reviews | Active since Jul 2020
18 Apr 2025, 10:43
Surf4Life is the worst
Their fibre connectivity is always giving us problems. It is the worst of them all . Sky City is suffering because they don’t have enough competition.
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Surf4Life's replyOfficial
22 Apr 2025, 12:00Hi Nyeleti,
Thank you for sharing your concerns with us. We understand that you feel there may be limited options for recourse,We truly value your feedback, and we want to acknowledge the frustration you've experienced due to the recent service interruptions. We understand how disruptive this can be, and we assure you that your concerns are taken seriously.Please note that your ticket S4L #*** has been prioritized, and our team willl be assessing and resolving the issue. While we know this doesn’t undo the inconvenience caused, we are committed to providing a resolution as quickly as possible. We always encourage our clients to report any service disruptions immediately so we can address them without delay. Your voice matters, and we genuinely regret any impression that we do not value or care for our clients — that is certainly not the case.
We’d also like to kindly remind you that fibre connectivity is provided on a best-effort basis, meaning while we strive for optimal uptime, there may occasionally be unforeseen factors beyond our control that affect performance. That said, we are continuously working to strengthen our network and minimize such disruptions.
Thank you again for your patience and understanding. We are committed to restoring your confidence in our service.
Thank you for sharing your concerns with us. We understand that you feel there may be limited options for recourse,We truly value your feedback, and we want to acknowledge the frustration you've experienced due to the recent service interruptions. We understand how disruptive this can be, and we assure you that your concerns are taken seriously.Please note that your ticket S4L #*** has been prioritized, and our team willl be assessing and resolving the issue. While we know this doesn’t undo the inconvenience caused, we are committed to providing a resolution as quickly as possible. We always encourage our clients to report any service disruptions immediately so we can address them without delay. Your voice matters, and we genuinely regret any impression that we do not value or care for our clients — that is certainly not the case.
We’d also like to kindly remind you that fibre connectivity is provided on a best-effort basis, meaning while we strive for optimal uptime, there may occasionally be unforeseen factors beyond our control that affect performance. That said, we are continuously working to strengthen our network and minimize such disruptions.
Thank you again for your patience and understanding. We are committed to restoring your confidence in our service.
Surf4Life's reply22 Apr 2025, 12:00
Official
Hi Nyeleti,
Thank you for sharing your concerns with us. We understand that you feel there may be limited options for recourse,We truly value your feedback, and we want to acknowledge the frustration you've experienced due to the recent service interruptions. We understand how disruptive this can be, and we assure you that your concerns are taken seriously.Please note that your ticket S4L #*** has been prioritized, and our team willl be assessing and resolving the issue. While we know this doesn’t undo the inconvenience caused, we are committed to providing a resolution as quickly as possible. We always encourage our clients to report any service disruptions immediately so we can address them without delay. Your voice matters, and we genuinely regret any impression that we do not value or care for our clients — that is certainly not the case.
We’d also like to kindly remind you that fibre connectivity is provided on a best-effort basis, meaning while we strive for optimal uptime, there may occasionally be unforeseen factors beyond our control that affect performance. That said, we are continuously working to strengthen our network and minimize such disruptions.
Thank you again for your patience and understanding. We are committed to restoring your confidence in our service.
Thank you for sharing your concerns with us. We understand that you feel there may be limited options for recourse,We truly value your feedback, and we want to acknowledge the frustration you've experienced due to the recent service interruptions. We understand how disruptive this can be, and we assure you that your concerns are taken seriously.Please note that your ticket S4L #*** has been prioritized, and our team willl be assessing and resolving the issue. While we know this doesn’t undo the inconvenience caused, we are committed to providing a resolution as quickly as possible. We always encourage our clients to report any service disruptions immediately so we can address them without delay. Your voice matters, and we genuinely regret any impression that we do not value or care for our clients — that is certainly not the case.
We’d also like to kindly remind you that fibre connectivity is provided on a best-effort basis, meaning while we strive for optimal uptime, there may occasionally be unforeseen factors beyond our control that affect performance. That said, we are continuously working to strengthen our network and minimize such disruptions.
Thank you again for your patience and understanding. We are committed to restoring your confidence in our service.