DM
Diapabeng M
1 reviews | Active since Apr 2014
29 Jul 2025, 14:47
Surf4life is TERRIBLE!!!
On Friday 25 July, I made a card payment for my WiFi to be connected. I spoke to Darryl and he CONFIRMED that the money is reflecting therefore he can reconnect my services. Today, 29 July, my services got terminated because they say “I did not pay”. I explained to them what happened and after being promised by Lunga and Mpho that they will refer it to finance and get back to me they did not. I called AGAIN, spoke to Dimpho this time around and he told me that they can’t reconnect me because I did not pay. I told him that I’m going to complain on HelloPeter and his response was “unfortunately we cannot reconnect you. I would like a superior to call me and resolve this issue.
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Surf4Life's replyOfficial
30 Jul 2025, 10:24Hi Diapabeng
Thank you for your message.
After a thorough review of your account, we can confirm that no payment has been received for the billing period in question. Therefore, the information provided to you previously regarding payment reflection was partially incorrect. We sincerely regret any confusion this may have caused.
As outlined in our Terms and Conditions (available on our website), Surf4Life operates strictly on a “pay-as-you-use” model. We do not extend credit facilities, and non-payment by the due date, whether due to failed debit orders, declined card transactions, or any other reason, may result in immediate suspension of services, as correctly communicated to you during your telephone discussions with our service desk seniors. Please refer specifically to Clause 7.4 and 7.6 of our Terms and Conditions for further clarification.
While we regret the inconvenience caused, we must emphasize that Surf4Life cannot accept any liability or responsibility for service disruption resulting from non-payment.That said, we take customer service seriously, and an internal investigation will be conducted regarding the handling of your query. We are committed to upholding the highest standard of professionalism, and any deviation from this will be addressed internally. Please also be assured that we respect and adhere to the Protection of Personal Information Act (POPIA), and outcome will be handled accordingly.
We appreciate your understanding and cooperation.
Thank you for your message.
After a thorough review of your account, we can confirm that no payment has been received for the billing period in question. Therefore, the information provided to you previously regarding payment reflection was partially incorrect. We sincerely regret any confusion this may have caused.
As outlined in our Terms and Conditions (available on our website), Surf4Life operates strictly on a “pay-as-you-use” model. We do not extend credit facilities, and non-payment by the due date, whether due to failed debit orders, declined card transactions, or any other reason, may result in immediate suspension of services, as correctly communicated to you during your telephone discussions with our service desk seniors. Please refer specifically to Clause 7.4 and 7.6 of our Terms and Conditions for further clarification.
While we regret the inconvenience caused, we must emphasize that Surf4Life cannot accept any liability or responsibility for service disruption resulting from non-payment.That said, we take customer service seriously, and an internal investigation will be conducted regarding the handling of your query. We are committed to upholding the highest standard of professionalism, and any deviation from this will be addressed internally. Please also be assured that we respect and adhere to the Protection of Personal Information Act (POPIA), and outcome will be handled accordingly.
We appreciate your understanding and cooperation.
Surf4Life's reply30 Jul 2025, 10:24
Official
Hi Diapabeng
Thank you for your message.
After a thorough review of your account, we can confirm that no payment has been received for the billing period in question. Therefore, the information provided to you previously regarding payment reflection was partially incorrect. We sincerely regret any confusion this may have caused.
As outlined in our Terms and Conditions (available on our website), Surf4Life operates strictly on a “pay-as-you-use” model. We do not extend credit facilities, and non-payment by the due date, whether due to failed debit orders, declined card transactions, or any other reason, may result in immediate suspension of services, as correctly communicated to you during your telephone discussions with our service desk seniors. Please refer specifically to Clause 7.4 and 7.6 of our Terms and Conditions for further clarification.
While we regret the inconvenience caused, we must emphasize that Surf4Life cannot accept any liability or responsibility for service disruption resulting from non-payment.That said, we take customer service seriously, and an internal investigation will be conducted regarding the handling of your query. We are committed to upholding the highest standard of professionalism, and any deviation from this will be addressed internally. Please also be assured that we respect and adhere to the Protection of Personal Information Act (POPIA), and outcome will be handled accordingly.
We appreciate your understanding and cooperation.
Thank you for your message.
After a thorough review of your account, we can confirm that no payment has been received for the billing period in question. Therefore, the information provided to you previously regarding payment reflection was partially incorrect. We sincerely regret any confusion this may have caused.
As outlined in our Terms and Conditions (available on our website), Surf4Life operates strictly on a “pay-as-you-use” model. We do not extend credit facilities, and non-payment by the due date, whether due to failed debit orders, declined card transactions, or any other reason, may result in immediate suspension of services, as correctly communicated to you during your telephone discussions with our service desk seniors. Please refer specifically to Clause 7.4 and 7.6 of our Terms and Conditions for further clarification.
While we regret the inconvenience caused, we must emphasize that Surf4Life cannot accept any liability or responsibility for service disruption resulting from non-payment.That said, we take customer service seriously, and an internal investigation will be conducted regarding the handling of your query. We are committed to upholding the highest standard of professionalism, and any deviation from this will be addressed internally. Please also be assured that we respect and adhere to the Protection of Personal Information Act (POPIA), and outcome will be handled accordingly.
We appreciate your understanding and cooperation.