SM
Salome M
1 reviews | Active since Aug 2024
05 Nov 2024, 07:51
Surf4life is non............
Since Friday the 1st of November the fibre has not been working but we are not getting any communication as to what is happening you rather hear it from the neighbors that apparently the was some damage done to the cables not sure if that is the case because I didn't get any email from Surf4life. This is really unacceptable especially because I work from home and I have to spend more on data whilst I have fibre in the house that is payed out fully at the end of the month but I don't get to use it for the whole full month. I am really not happy at all with their service they really don't care about their customers but care more about money 😡😡😡😡😡
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Surf4Life's replyOfficial
05 Nov 2024, 15:26Hi Salome
Thank you for reaching out to us Firstly we want to assure you that all the frustration felt by residents, is shared with Surf4Life. The current outages to some residents is not due to cable theft. It was intentional vandalism on various lines throughout Sky City. Nothing was ****** or taken. This was done deliberately to disrupt fibre services to the community. This is nearly impossible to combat, although we do try to take precautions and put measures in place to make it harder for ********* to commit such acts. I would also like to clarify that no matter which service provider you are with, or who might be in Sky City, this affects all Fibre services, not only ours. We sincerely apologise for the inconvenience this has caused, and we completely understand the frustration this has caused. To keep our clients informed, we sent broadcast emails, shared updates on our social media platforms, and used word of mouth to ensure that everyone was aware of the malicious outage and service disruption.
Please bare with us as we work to bring each and every customer back up. 90% of our customer basis works / studies from home, so the impact of this is not lost on us, and we do not take this situation lightly.
Thank you for reaching out to us Firstly we want to assure you that all the frustration felt by residents, is shared with Surf4Life. The current outages to some residents is not due to cable theft. It was intentional vandalism on various lines throughout Sky City. Nothing was ****** or taken. This was done deliberately to disrupt fibre services to the community. This is nearly impossible to combat, although we do try to take precautions and put measures in place to make it harder for ********* to commit such acts. I would also like to clarify that no matter which service provider you are with, or who might be in Sky City, this affects all Fibre services, not only ours. We sincerely apologise for the inconvenience this has caused, and we completely understand the frustration this has caused. To keep our clients informed, we sent broadcast emails, shared updates on our social media platforms, and used word of mouth to ensure that everyone was aware of the malicious outage and service disruption.
Please bare with us as we work to bring each and every customer back up. 90% of our customer basis works / studies from home, so the impact of this is not lost on us, and we do not take this situation lightly.
Surf4Life's reply05 Nov 2024, 15:26
Official
Hi Salome
Thank you for reaching out to us Firstly we want to assure you that all the frustration felt by residents, is shared with Surf4Life. The current outages to some residents is not due to cable theft. It was intentional vandalism on various lines throughout Sky City. Nothing was ****** or taken. This was done deliberately to disrupt fibre services to the community. This is nearly impossible to combat, although we do try to take precautions and put measures in place to make it harder for ********* to commit such acts. I would also like to clarify that no matter which service provider you are with, or who might be in Sky City, this affects all Fibre services, not only ours. We sincerely apologise for the inconvenience this has caused, and we completely understand the frustration this has caused. To keep our clients informed, we sent broadcast emails, shared updates on our social media platforms, and used word of mouth to ensure that everyone was aware of the malicious outage and service disruption.
Please bare with us as we work to bring each and every customer back up. 90% of our customer basis works / studies from home, so the impact of this is not lost on us, and we do not take this situation lightly.
Thank you for reaching out to us Firstly we want to assure you that all the frustration felt by residents, is shared with Surf4Life. The current outages to some residents is not due to cable theft. It was intentional vandalism on various lines throughout Sky City. Nothing was ****** or taken. This was done deliberately to disrupt fibre services to the community. This is nearly impossible to combat, although we do try to take precautions and put measures in place to make it harder for ********* to commit such acts. I would also like to clarify that no matter which service provider you are with, or who might be in Sky City, this affects all Fibre services, not only ours. We sincerely apologise for the inconvenience this has caused, and we completely understand the frustration this has caused. To keep our clients informed, we sent broadcast emails, shared updates on our social media platforms, and used word of mouth to ensure that everyone was aware of the malicious outage and service disruption.
Please bare with us as we work to bring each and every customer back up. 90% of our customer basis works / studies from home, so the impact of this is not lost on us, and we do not take this situation lightly.