Surf4Life is a waste

Once again an issue with Surf4Life Fibre provider at Sky City, there is just no sense of urgency, you suffer more if you are relying on their services for your work from home project, I've already followed up three times and all times I'm advised they will get a technician to come and check the problem, all the time I have to give my ticket number : *** and yet there is never any feedback for day, an alternative would really be a Godsend in this place and somehow there isnt any, there is just simply no service only collection of contributions come month-end