CN
Cynthia N
1 reviews | Active since Aug 2024
09 Nov 2024, 17:24
Surf4life horror story
The terrible service that I am receiving is unmatched. 8 days without internet connection and I asked for a refund only to be told to send an email to customer support which has not been rep**** to till date. My customer rights have been violated since surf4life is not delivering the service they promised to provide. If they were serious about fixing the vandalism they would have dispatched more technicians to attend to all extensions within the estate…I want my refund
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Cynthia N's updateReviewer Update
11 Nov 2024, 08:17I have been sending multiple emails requesting for a refund since I am not receiving the service I paid for and I have not received any feedback from Surf4life. Maybe it will take a Tiktok video for them to take their customers serious.
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Cynthia N's update11 Nov 2024, 08:17
Reviewer Update
I have been sending multiple emails requesting for a refund since I am not receiving the service I paid for and I have not received any feedback from Surf4life. Maybe it will take a Tiktok video for them to take their customers serious.
Surf4Life's replyOfficial
02 Dec 2024, 12:19Hi Cynthia
Firstly, we want to assure you that we fully understand the frustration felt by the residents and share in the pressure & frustration caused by the recent service interruptions. We take all customer feedback seriously and are committed to continually improving the quality and reliability of our services.While we always strive to deliver uninterrupted service, there were certain unforeseen circumstances that were unfortunately beyond our control. Please know that we have gone above and beyond to resolve the issue, with our teams worked late hours and over weekends to remedy the situation as quickly as possible. fiber is typically a best-effort service, and no service provider can guarantee 100% uptime.
While this explanation doesn’t change the inconvenience you've faced, please know that we deeply regret the service disruption and will continue to work towards improving performance. If you have any further concerns or if there is anything else we can assist with, please don’t hesitate to reach out. Our finance department has attended to your refund/compensation request
We're here to ensure everything is running smoothly for you. Please advise if you are still having challenges
Firstly, we want to assure you that we fully understand the frustration felt by the residents and share in the pressure & frustration caused by the recent service interruptions. We take all customer feedback seriously and are committed to continually improving the quality and reliability of our services.While we always strive to deliver uninterrupted service, there were certain unforeseen circumstances that were unfortunately beyond our control. Please know that we have gone above and beyond to resolve the issue, with our teams worked late hours and over weekends to remedy the situation as quickly as possible. fiber is typically a best-effort service, and no service provider can guarantee 100% uptime.
While this explanation doesn’t change the inconvenience you've faced, please know that we deeply regret the service disruption and will continue to work towards improving performance. If you have any further concerns or if there is anything else we can assist with, please don’t hesitate to reach out. Our finance department has attended to your refund/compensation request
We're here to ensure everything is running smoothly for you. Please advise if you are still having challenges
Surf4Life's reply02 Dec 2024, 12:19
Official
Hi Cynthia
Firstly, we want to assure you that we fully understand the frustration felt by the residents and share in the pressure & frustration caused by the recent service interruptions. We take all customer feedback seriously and are committed to continually improving the quality and reliability of our services.While we always strive to deliver uninterrupted service, there were certain unforeseen circumstances that were unfortunately beyond our control. Please know that we have gone above and beyond to resolve the issue, with our teams worked late hours and over weekends to remedy the situation as quickly as possible. fiber is typically a best-effort service, and no service provider can guarantee 100% uptime.
While this explanation doesn’t change the inconvenience you've faced, please know that we deeply regret the service disruption and will continue to work towards improving performance. If you have any further concerns or if there is anything else we can assist with, please don’t hesitate to reach out. Our finance department has attended to your refund/compensation request
We're here to ensure everything is running smoothly for you. Please advise if you are still having challenges
Firstly, we want to assure you that we fully understand the frustration felt by the residents and share in the pressure & frustration caused by the recent service interruptions. We take all customer feedback seriously and are committed to continually improving the quality and reliability of our services.While we always strive to deliver uninterrupted service, there were certain unforeseen circumstances that were unfortunately beyond our control. Please know that we have gone above and beyond to resolve the issue, with our teams worked late hours and over weekends to remedy the situation as quickly as possible. fiber is typically a best-effort service, and no service provider can guarantee 100% uptime.
While this explanation doesn’t change the inconvenience you've faced, please know that we deeply regret the service disruption and will continue to work towards improving performance. If you have any further concerns or if there is anything else we can assist with, please don’t hesitate to reach out. Our finance department has attended to your refund/compensation request
We're here to ensure everything is running smoothly for you. Please advise if you are still having challenges