1 reviews | Active since Oct 2025
Surf4life has absolutely has bad service when it comes to resolving customer issues
Surf4life has absolutely has bad service when it comes to resolving customer issues. It's been 7 days and counting without internet, sent emails, they come with standard pathetic responses of technicians will be sent or contact me directly to resolve fiber fault. The internet connection is unstable, almost every week there has to be some down time. A few years back, Surf4Life once had good response time and agents used to follow up with calls if the ticket was resolved, but as more houses developed, meaning the company gets bigger, they hardly care anymore. They have become a sort of monopoly and customers are stuck with them regardless how bad they get treated. And customer have to pray daily for working internet connection because once you experience any issues directed to you, like many reviews here on Hello Peter about Surf4life, you will be without connection for weeks and still be forced to pay for undelivered services. Their too big to care anymore.
Thank you for your feedback, and we sincerely apologize for the frustration and inconvenience you have experienced. We completely understand how disruptive a prolonged loss of connectivity can be, especially when you rely on the service daily.
Please be advised that as part of a network transition, Frogfoot is now the official Fibre Network Operator (FNO) for your area. This means that infrastructure-related faults are no longer handled under Surf4Life’s previous 2–3 working day maintenance SLA, but instead fall under Frogfoot’s best-effort SLA.
What this means for you:
- Infrastructure faults and fibre repairs are now managed directly by Frogfoot.
- Repair and resolution times may vary depending on their scheduling and contractor availability.
We understand that this change, along with the delays you’ve experienced, has impacted your perception of our service, and we truly regret that this has been your experience.
We value your support and patience during this transition period and remain committed to assisting you wherever we can.
Kind regards,
Thank you for your feedback, and we sincerely apologize for the frustration and inconvenience you have experienced. We completely understand how disruptive a prolonged loss of connectivity can be, especially when you rely on the service daily.
Please be advised that as part of a network transition, Frogfoot is now the official Fibre Network Operator (FNO) for your area. This means that infrastructure-related faults are no longer handled under Surf4Life’s previous 2–3 working day maintenance SLA, but instead fall under Frogfoot’s best-effort SLA.
What this means for you:
- Infrastructure faults and fibre repairs are now managed directly by Frogfoot.
- Repair and resolution times may vary depending on their scheduling and contractor availability.
We understand that this change, along with the delays you’ve experienced, has impacted your perception of our service, and we truly regret that this has been your experience.
We value your support and patience during this transition period and remain committed to assisting you wherever we can.
Kind regards,