1 reviews | Active since Oct 2023
Surf4Life had turned to Surf4Death at Lotus Gardens at X30, X31 CapitalView Estates
Surf4Life is by far the worst service provider I have ever dealt with. I stay at Lotus Gardens and unfortunately, Surf4Life is the only fibre and ISP provider at CapitalView Lifestyle Estate X31. The network is always down and when you call their consultants all they can tell you is restart the router. These guys do fibre maintenance every week during the day. When are we supposed to work? At times the maintenance starts 09:00 on a week day and surf4Life will send communication at 10:00 on the very same day. Some of us work from home and internet is a need that we pay for. They should really change their name to Surf4Death because the service is really appalling. If I was able I was going to give them zero stars. Oh, and their manager Damien is really rude. He thinks they are doing us a favour by providing internet. He fails to understand that this is a paid service.
Your feedback is invaluable to us, and we take your concerns seriously. we acknowledge the frustration you've faced with the interruptions from maintenance however, maintenance is essential & vital to provide uninterrupted service, and we proactively notify clients through broadcast emails in advance. During maintenance, our technicians inspect and repair fiber-optic lines. This may involve climbing utility poles, accessing underground infrastructure, or working at heights. We take rigorous safety measures to ensure the well-being of our staff, & to avoid possible fibre break from working at night that in turn may end up affecting our clients.
Every Surf4Life client deserves the utmost courtesy and assistance, we will take necessary precautions to conduct a thorough investigation and ensure that our staff consistently uphold professionalism.
Your safety is of paramount importance to us, and we are committed to maintaining a reliable and secure network for all our clients. Thank you for your attention to this matter.
Regards.
Your feedback is invaluable to us, and we take your concerns seriously. we acknowledge the frustration you've faced with the interruptions from maintenance however, maintenance is essential & vital to provide uninterrupted service, and we proactively notify clients through broadcast emails in advance. During maintenance, our technicians inspect and repair fiber-optic lines. This may involve climbing utility poles, accessing underground infrastructure, or working at heights. We take rigorous safety measures to ensure the well-being of our staff, & to avoid possible fibre break from working at night that in turn may end up affecting our clients.
Every Surf4Life client deserves the utmost courtesy and assistance, we will take necessary precautions to conduct a thorough investigation and ensure that our staff consistently uphold professionalism.
Your safety is of paramount importance to us, and we are committed to maintaining a reliable and secure network for all our clients. Thank you for your attention to this matter.
Regards.