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Teboho R
1 reviews | Active since Jun 2013
20 Dec 2024, 13:52
Surf4life doesn't care about customers
I've bought R639 package via Shoprite. I didn't send 2 emails to surf4life notifying them to activate me before my package expires.
They didn't answer both emails and I tried to give them a call. Still can't get hold of anyone over the phone.
Now my internet is down and I'm sitting with a till slip that the need to activate from their side.
I'm not happy with your service.
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Replies (2)TR
Teboho R's updateReviewer Update
20 Dec 2024, 15:32I managed to get hold of surf4life call centre agent. Unfortunately he told me that surf4life finance department closed at 12:00 today and they can't be able to assist me. I will have to spend the whole weekend without WiFi but I bought voucher already.
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Teboho R's update20 Dec 2024, 15:32
Reviewer Update
I managed to get hold of surf4life call centre agent. Unfortunately he told me that surf4life finance department closed at 12:00 today and they can't be able to assist me. I will have to spend the whole weekend without WiFi but I bought voucher already.
Surf4Life's replyOfficial
24 Dec 2024, 02:31Hi Tebogo
Thank you for your feedback, We understand your frustration and regret that our communication and support did not meet your expectations.We are glad that your internet connection has now been restored.
We recognize the importance of clear and prompt communication, and we will improve processes to prevent similar issues in the future. We value your feedback as it helps us improve our service. We regret that our support team was unable to assist you in a timely manner.
Should you have any further concerns or require additional assistance, please don’t hesitate to reach out. We appreciate your patience and are committed to providing a better experience going forward.
Thank you for your feedback, We understand your frustration and regret that our communication and support did not meet your expectations.We are glad that your internet connection has now been restored.
We recognize the importance of clear and prompt communication, and we will improve processes to prevent similar issues in the future. We value your feedback as it helps us improve our service. We regret that our support team was unable to assist you in a timely manner.
Should you have any further concerns or require additional assistance, please don’t hesitate to reach out. We appreciate your patience and are committed to providing a better experience going forward.
Surf4Life's reply24 Dec 2024, 02:31
Official
Hi Tebogo
Thank you for your feedback, We understand your frustration and regret that our communication and support did not meet your expectations.We are glad that your internet connection has now been restored.
We recognize the importance of clear and prompt communication, and we will improve processes to prevent similar issues in the future. We value your feedback as it helps us improve our service. We regret that our support team was unable to assist you in a timely manner.
Should you have any further concerns or require additional assistance, please don’t hesitate to reach out. We appreciate your patience and are committed to providing a better experience going forward.
Thank you for your feedback, We understand your frustration and regret that our communication and support did not meet your expectations.We are glad that your internet connection has now been restored.
We recognize the importance of clear and prompt communication, and we will improve processes to prevent similar issues in the future. We value your feedback as it helps us improve our service. We regret that our support team was unable to assist you in a timely manner.
Should you have any further concerns or require additional assistance, please don’t hesitate to reach out. We appreciate your patience and are committed to providing a better experience going forward.