BM
Bongani M
1 reviews | Active since Mar 2014
11 Oct 2023, 10:43
Surf4Life - Do not subscribe to the service
I have been without Wifi connectivity for the last 48hrs. I logged a call with S4L and they are giving me the run around. I would not advise anyone to subscribe to the service provider.....bad customer service, no update or development regarding applying a fix to the unavailable connectivity. The network is unstable and is unavailable 2 days in a week without fail.
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Surf4Life's replyOfficial
12 Oct 2023, 14:02Hi Bongani
We appreciate your feedback & want to address your concerns ,As of our company's policy, our technical support operates during business days, and our Service Level Agreement (SLA) outlines the following timelines:
Upon reviewing your reported ticket *** the service is restored and active.
Technical Tickets: Resolution within 2 business days.
Fibre-related Tickets: Resolution within 3 business days.
These timelines have been established in accordance with our SLA and are influenced by various factors, We have noted that the ticket in question was resolved within SLA
Thank you for drawing our attention to this issue. It is crucial that we take all necessary precautions to conduct a thorough investigation and ensure that our staff consistently uphold professionalism, transparency and helpfulness. when assisting and doing follow ups.
Regards
We appreciate your feedback & want to address your concerns ,As of our company's policy, our technical support operates during business days, and our Service Level Agreement (SLA) outlines the following timelines:
Upon reviewing your reported ticket *** the service is restored and active.
Technical Tickets: Resolution within 2 business days.
Fibre-related Tickets: Resolution within 3 business days.
These timelines have been established in accordance with our SLA and are influenced by various factors, We have noted that the ticket in question was resolved within SLA
Thank you for drawing our attention to this issue. It is crucial that we take all necessary precautions to conduct a thorough investigation and ensure that our staff consistently uphold professionalism, transparency and helpfulness. when assisting and doing follow ups.
Regards
Surf4Life's reply12 Oct 2023, 14:02
Official
Hi Bongani
We appreciate your feedback & want to address your concerns ,As of our company's policy, our technical support operates during business days, and our Service Level Agreement (SLA) outlines the following timelines:
Upon reviewing your reported ticket *** the service is restored and active.
Technical Tickets: Resolution within 2 business days.
Fibre-related Tickets: Resolution within 3 business days.
These timelines have been established in accordance with our SLA and are influenced by various factors, We have noted that the ticket in question was resolved within SLA
Thank you for drawing our attention to this issue. It is crucial that we take all necessary precautions to conduct a thorough investigation and ensure that our staff consistently uphold professionalism, transparency and helpfulness. when assisting and doing follow ups.
Regards
We appreciate your feedback & want to address your concerns ,As of our company's policy, our technical support operates during business days, and our Service Level Agreement (SLA) outlines the following timelines:
Upon reviewing your reported ticket *** the service is restored and active.
Technical Tickets: Resolution within 2 business days.
Fibre-related Tickets: Resolution within 3 business days.
These timelines have been established in accordance with our SLA and are influenced by various factors, We have noted that the ticket in question was resolved within SLA
Thank you for drawing our attention to this issue. It is crucial that we take all necessary precautions to conduct a thorough investigation and ensure that our staff consistently uphold professionalism, transparency and helpfulness. when assisting and doing follow ups.
Regards