1 reviews | Active since Dec 2023
Surf4life disappoints at SkyCity
I am highly disappointed with Surf4Life. Since moving to Sky City X58 in February, I was excited to learn that they had installed fiber, believing it would simplify my life. Unfortunately, I have been plagued by persistent connection issues that have made my experience anything but smooth. Despite my efforts to resolve this by calling for assistance, I was told they would restart the service, which only functioned properly for a few days before the problems resurfaced. The representative assigned to help with my activation suggested that the issues might be linked to the TV box, but I find this hard to accept. I have successfully used a TV box on a different network without any complications, so it's frustrating to deal with these challenges now. I am exhausted from constantly reaching out for support, only to encounter the same unresolved issues. Surf4Life must prioritize providing a stable connection at Sky City, as this ongoing situation is incredibly frustrating. Based on my experience, I cannot recommend their service to anyone.
Thank you for reaching out and sharing your concerns. We deeply regret that the connection issues you’ve been facing have persisted, and we understand how frustrating this must be.
Please know that we take your feedback very seriously, and we have already escalated this matter. A service ticket has been opened to have a technician visit your location and investigate the root cause of the ongoing disruptions. We will prioritize your case to ensure a thorough assessment is conducted and that we can resolve the issue.
However, I would like to mention that, after reviewing your ticket history, we’ve noted that only one ticket has been reported for the issues you’ve been experiencing. We always encourage our clients to report any ongoing or recurring problems as soon as they arise so we can address them promptly and avoid any extended disruptions and recurring issues.
We appreciate your patience, and rest assured, we are committed to resolving this issue for you. Should you have any other concerns or need further assistance, please don’t hesitate to get in touch with us directly.
Thank you for reaching out and sharing your concerns. We deeply regret that the connection issues you’ve been facing have persisted, and we understand how frustrating this must be.
Please know that we take your feedback very seriously, and we have already escalated this matter. A service ticket has been opened to have a technician visit your location and investigate the root cause of the ongoing disruptions. We will prioritize your case to ensure a thorough assessment is conducted and that we can resolve the issue.
However, I would like to mention that, after reviewing your ticket history, we’ve noted that only one ticket has been reported for the issues you’ve been experiencing. We always encourage our clients to report any ongoing or recurring problems as soon as they arise so we can address them promptly and avoid any extended disruptions and recurring issues.
We appreciate your patience, and rest assured, we are committed to resolving this issue for you. Should you have any other concerns or need further assistance, please don’t hesitate to get in touch with us directly.