Surf4Life complain

Hello Peter I'm using Surf4Life wifi, the network ans the service with this company it's bad. I stay in Sky City we always have no internet every week. When calling the call center they tell you yo log a query with customer care, this is just a waist of time.

Why do they have call center is we have yo log our queries that by the way, will be resolved after 2 to 3 workING days. Surf4Life was supposed to have people at the call center, who can assist with this router remotely, or always have a technician on side who can resolve the problem on the spot.

Surf4Life knows that we are struggling with wifi/ their service all the time. There solutions of helping their paying customers are terrible.

I've called the call center on the 23rd of July 2024 and I was told to take a picture and send to them. I did that, they were no call or any communication after that. On the 25th I called I spoke to Doctor who said I should log a query.

I did, still no response from them only an automated email. I called on the 26 wanting to speak to the manager, I wass told that she has knocked of, the time was 3:30pm. I asked what time does she knock off, they said at 4:00pm. But she was knocked off already, and apparently she is the only manager there. There are no supervisors or other manager.

This is really a bad service. I called again today at 10:22 I spoke to Deril , I asked to speak to Cherise she was still not available. Devil made me hold for 11min without attendING my call. Just to tell me that the manager is not available can he take my number.

I did advise that i'm going to write to hello Peter. To show that they don't care, no body has called regarding my query, the wifi is not working for 8 days know. The debit order of R499 has gone thru, but no service.

This is terrible, bad and disturbing to me as a consumer. I was the directors of this company can get this complains and change how things are done in this company and also make this wifi to be reliable for the people of Sky City.

Thanks Gloria