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Nyeleti N
1 reviews | Active since Jul 2020
06 May 2025, 17:55
Surf4life-Blind Loyalty can indeed be detrimental
I am not delusional, your router is constantly giving me problems every week I have been writing reviews every week about your services. Actually I am still searching for another service provider because I am suffering the consequences. Loyalty is killing me now .
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Surf4Life's replyOfficial
07 May 2025, 13:23Hi Nyeleti
It’s clear that this has caused you significant frustration, and We understand how disruptive and disappointing that must be. Your loyalty means a great deal to us, and it’s deeply concerning to know that it has started to feel more like a burden than a benefit. That’s not the experience we want for any of our customers. We'd like the opportunity to make this right. If you're open to it, We can escalate your case to our technical support team for a thorough review and prioritize resolving the issue. We will have our customer care agent contact you.
Thank you again for your feedback—we're listening, and we're here to help.
It’s clear that this has caused you significant frustration, and We understand how disruptive and disappointing that must be. Your loyalty means a great deal to us, and it’s deeply concerning to know that it has started to feel more like a burden than a benefit. That’s not the experience we want for any of our customers. We'd like the opportunity to make this right. If you're open to it, We can escalate your case to our technical support team for a thorough review and prioritize resolving the issue. We will have our customer care agent contact you.
Thank you again for your feedback—we're listening, and we're here to help.
Surf4Life's reply07 May 2025, 13:23
Official
Hi Nyeleti
It’s clear that this has caused you significant frustration, and We understand how disruptive and disappointing that must be. Your loyalty means a great deal to us, and it’s deeply concerning to know that it has started to feel more like a burden than a benefit. That’s not the experience we want for any of our customers. We'd like the opportunity to make this right. If you're open to it, We can escalate your case to our technical support team for a thorough review and prioritize resolving the issue. We will have our customer care agent contact you.
Thank you again for your feedback—we're listening, and we're here to help.
It’s clear that this has caused you significant frustration, and We understand how disruptive and disappointing that must be. Your loyalty means a great deal to us, and it’s deeply concerning to know that it has started to feel more like a burden than a benefit. That’s not the experience we want for any of our customers. We'd like the opportunity to make this right. If you're open to it, We can escalate your case to our technical support team for a thorough review and prioritize resolving the issue. We will have our customer care agent contact you.
Thank you again for your feedback—we're listening, and we're here to help.