KS
Kagiso S
1 reviews | Active since Sept 2021
07 Sept 2021, 14:59
Surf4life = bad service + bad network
Surf4life = bad service + bad network I can't even believe that a person pays a monthly premium to Surf4life for such disgusting service. I would not recommend them as a wifi/fibre provider.
I have a trail of support emails which are never responded, promises being made for over a month without delivery.
Helpful (0)
Replies (12)0
Replies (12)
Surf4Life's replyOfficial
08 Sept 2021, 08:27Morning Kagiso, this is unsetteling to hear? Please can you provide me with your Development Name and Unit nr to assist ASAP.
Surf4Life's reply08 Sept 2021, 08:27
Official
Morning Kagiso, this is unsetteling to hear? Please can you provide me with your Development Name and Unit nr to assist ASAP.
KS
Kagiso S's updateReviewer Update
08 Sept 2021, 11:15The Bronx Sky City U512
The router keeps restating this is freaking annoying in when i am in meetings, I always have to pardon people. I was promised that the router will be changed ITS BEEN OVER 2 MONTHS NOW!
The router keeps restating this is freaking annoying in when i am in meetings, I always have to pardon people. I was promised that the router will be changed ITS BEEN OVER 2 MONTHS NOW!
KS
Kagiso S's update08 Sept 2021, 11:15
Reviewer Update
The Bronx Sky City U512
The router keeps restating this is freaking annoying in when i am in meetings, I always have to pardon people. I was promised that the router will be changed ITS BEEN OVER 2 MONTHS NOW!
The router keeps restating this is freaking annoying in when i am in meetings, I always have to pardon people. I was promised that the router will be changed ITS BEEN OVER 2 MONTHS NOW!
Surf4Life's replyOfficial
08 Sept 2021, 11:21Thanks Kagiso, one of our engineers wil contact you shortly to see if we can rectify this problem.
Surf4Life's reply08 Sept 2021, 11:21
Official
Thanks Kagiso, one of our engineers wil contact you shortly to see if we can rectify this problem.
KS
Kagiso S's updateReviewer Update
16 Sept 2021, 11:58Can't you guys have more technicians on support cause the turn around time for issues to be resolved makes me angry.
KS
Kagiso S's update16 Sept 2021, 11:58
Reviewer Update
Can't you guys have more technicians on support cause the turn around time for issues to be resolved makes me angry.
Surf4Life's replyOfficial
16 Sept 2021, 12:32HI Kagiso, Turn around times are 48H for IP related matters and 72 Hours for Fibre. Please provide your Ticket nr to provide update on matters logged with the helpdesk.
Thanks
Thanks
Surf4Life's reply16 Sept 2021, 12:32
Official
HI Kagiso, Turn around times are 48H for IP related matters and 72 Hours for Fibre. Please provide your Ticket nr to provide update on matters logged with the helpdesk.
Thanks
Thanks
KS
Kagiso S's updateReviewer Update
11 Oct 2021, 16:26Suffer4life what you said above is not true I have an IP issue that I have been baby sitting since Friday the only response I get is a technician is coming, a technician is coming. I am honestly fed-up with your service it lacks professionalism in all aspects.
KS
Kagiso S's update11 Oct 2021, 16:26
Reviewer Update
Suffer4life what you said above is not true I have an IP issue that I have been baby sitting since Friday the only response I get is a technician is coming, a technician is coming. I am honestly fed-up with your service it lacks professionalism in all aspects.
Surf4Life's replyOfficial
11 Oct 2021, 16:34Hi Kagiso , please can you provide me with your Ticket Ref Nr as requested in previous Comment, this will enable us to address the matter ASAP. Thanks
Surf4Life's reply11 Oct 2021, 16:34
Official
Hi Kagiso , please can you provide me with your Ticket Ref Nr as requested in previous Comment, this will enable us to address the matter ASAP. Thanks
KS
Kagiso S's updateReviewer Update
12 Oct 2021, 08:33Unit 512 SkyCity The Bronx let the technician come with a new router cause the issue is clearly with the router. I have been offline for 5days now can you imagine.
KS
Kagiso S's update12 Oct 2021, 08:33
Reviewer Update
Unit 512 SkyCity The Bronx let the technician come with a new router cause the issue is clearly with the router. I have been offline for 5days now can you imagine.
Surf4Life's replyOfficial
12 Oct 2021, 09:11Thank you , a engineer wil get in touch with you in a few minutes
Surf4Life's reply12 Oct 2021, 09:11
Official
Thank you , a engineer wil get in touch with you in a few minutes
KS
Kagiso S's updateReviewer Update
12 Oct 2021, 10:31It's been over an hour I haven't heard from an engineer in a few minutes as promised WOW WOW WOW Suffer-4-life
KS
Kagiso S's update12 Oct 2021, 10:31
Reviewer Update
It's been over an hour I haven't heard from an engineer in a few minutes as promised WOW WOW WOW Suffer-4-life
Surf4Life's replyOfficial
12 Oct 2021, 10:43Hi Kagiso , Please note our engineers are very busy at this moment you will receive a call once an engineer becomes available.
Surf4Life's reply12 Oct 2021, 10:43
Official
Hi Kagiso , Please note our engineers are very busy at this moment you will receive a call once an engineer becomes available.
KS
Kagiso S's updateReviewer Update
12 Oct 2021, 10:49So they have been busy since Friday last week ? then you must hire more engineers read up the comment you said IP issues have a turnaround time of 48 hours now it's been over 100hrs you telling me engineers are all busy this is failing to hold to your promises this lacks accountability. I want this ISSUES SORTED NOW!!! I can't wait for my contract with the bronx to expire cause now I am stuck with you SUFFER-4-LIFE
KS
Kagiso S's update12 Oct 2021, 10:49
Reviewer Update
So they have been busy since Friday last week ? then you must hire more engineers read up the comment you said IP issues have a turnaround time of 48 hours now it's been over 100hrs you telling me engineers are all busy this is failing to hold to your promises this lacks accountability. I want this ISSUES SORTED NOW!!! I can't wait for my contract with the bronx to expire cause now I am stuck with you SUFFER-4-LIFE