iM
ipeleng M
1 reviews | Active since Jul 2019
05 Nov 2023, 19:26
Surf4life bad service
The worst experience ever, haven’t had connect for 3 days and I am told to wait until they can assign a technician and I won’t be compensated for the days I did not have data
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Replies (1)
Surf4Life's replyOfficial
21 Nov 2023, 13:47Hi Ipeleng,
I wanted to address the concerns you raised regarding the SLA & Compensation. Your below concerns are noted, however,
Any refund, if granted, is made at the sole discretion of Surf4Life, This is an internal policy.
Our SLA is three days, however,
Technical Tickets: Resolution within 2 business days.(Excl Weekends & public holidays)
Fibre-related Tickets: Resolution within 3 business days.(Excl Weekends & public holidays)
These timelines have been established in accordance with our SLA and are influenced by various factors,
If you have any further questions or concerns, please feel free to reach out.
Regards
I wanted to address the concerns you raised regarding the SLA & Compensation. Your below concerns are noted, however,
Any refund, if granted, is made at the sole discretion of Surf4Life, This is an internal policy.
Our SLA is three days, however,
Technical Tickets: Resolution within 2 business days.(Excl Weekends & public holidays)
Fibre-related Tickets: Resolution within 3 business days.(Excl Weekends & public holidays)
These timelines have been established in accordance with our SLA and are influenced by various factors,
If you have any further questions or concerns, please feel free to reach out.
Regards
Surf4Life's reply21 Nov 2023, 13:47
Official
Hi Ipeleng,
I wanted to address the concerns you raised regarding the SLA & Compensation. Your below concerns are noted, however,
Any refund, if granted, is made at the sole discretion of Surf4Life, This is an internal policy.
Our SLA is three days, however,
Technical Tickets: Resolution within 2 business days.(Excl Weekends & public holidays)
Fibre-related Tickets: Resolution within 3 business days.(Excl Weekends & public holidays)
These timelines have been established in accordance with our SLA and are influenced by various factors,
If you have any further questions or concerns, please feel free to reach out.
Regards
I wanted to address the concerns you raised regarding the SLA & Compensation. Your below concerns are noted, however,
Any refund, if granted, is made at the sole discretion of Surf4Life, This is an internal policy.
Our SLA is three days, however,
Technical Tickets: Resolution within 2 business days.(Excl Weekends & public holidays)
Fibre-related Tickets: Resolution within 3 business days.(Excl Weekends & public holidays)
These timelines have been established in accordance with our SLA and are influenced by various factors,
If you have any further questions or concerns, please feel free to reach out.
Regards