MT
Musa T

1 reviews | Active since Jun 2023

02 Dec 2020, 17:38

Surf4life @ Manhattan Lofts Is A ****

Today 2 December 2020 at 8:53 am I sent proof of payment via *** to prove that Surf4life debited my account on 28 November 2020 in order to have my line activated. Why I had to do that? I don't know. Probably to add on how *********** this internet service provider is with the service, or lack thereof, they provide. Now I have to explain to my employer why I claim to have a stable connection but I keep getting internet issues from my ISP? If it's not unexpected disconnection due to unending server issues, it's Surf4life denying me a service I have worked hard to pay for. Now as I was in mid conversation with my employer, Surf4life have decided to disconnect my line again. If you are coming to Manhattan Lofts through Central Development and they sell you on reliable internet connection, it is a ****. Your children will not be able to be schooled from home. You will not be able to work or do business remotely because of the poor service, no I meant to say the horrible experience you will have with this service provider. If you want to build a bad reputation for yourself as an employee or your business, sign up with Surf4life. I was promised feedback and that my connection will be reconnected while my payment was investigated. Confirmation was sent via my Gmail account. And now, without any feedback, my line is disconnected.

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Replies (2)
Surf4Life
Surf4Life's reply03 Dec 2020, 09:34
Official
Goor Morning Musa , 

We apologise for the inconvenience caused by yesterday's outage. Please understand that we have never had outages due to server issues. All outages experienced was on our Layer 2 Service provider. Yesterday there was a major outage on their network causing Manhattan to go down
Surf4Life
Surf4Life's reply03 Dec 2020, 09:35
Official
We are busy investigating the matter with our Service Provider to ensure a more stable connection for our customers. Please understand that this is not on S4L 's network nor was it on the billing of the service that effected your service to go down. It was a major outage on Jhb South, Pta, bloem.