Surf4life at Manhattan Lofts

Item: Surf4Life
Rating: 1
Author: Musa T

My internet has been done from 9.30am. I called Surf4life and I was told it was going to be back in 2min. I called again at 10am and I was told that they don't know when it will be fixed since they have problems with their level 2 server. Whatever the **** that means. Now they are not even answering their phones. I came here to Manhattan Lofts thinking that I am making a good decision for my work from home requirements. But their association with Surf4life is tarnishing their brand. I want my ****en internet back now!

Helpful (0)

Replies (3)

Surf4Life's replyOfficial

15 Nov 2020, 16:32

Hi Musa

Please note that there is a Fibre break on our Layer 2 Fibre provider. Their technicians are working on getting the Fibre break restored ASAP. Notifications was sent through to the whole of Manhattan Lofts. Please bare with us as we have escalated the matter with the service provider.

Surf4Life's reply15 Nov 2020, 16:32

Official

Musa T's updateReviewer Update

15 Nov 2020, 16:45

My internet is back now. I'm not sure why it had to go so far as me having to resort to this platform so I can get a response. Kindly reply with the reference number for this incident as I need to forward it to my employer

Musa T's update15 Nov 2020, 16:45

Reviewer Update

Surf4Life's replyOfficial

15 Nov 2020, 16:48

Hi Musa

Please let me know when you sent a mail and called in order for me to track your replies and see what was sent through.

Ticket ref - [FF #749920] Link down Circuit ID

Thanks

Surf4Life's reply15 Nov 2020, 16:48

Official

Hi Musa

Please let me know when you sent a mail and called in order for me to track your replies and see what was sent through.

Ticket ref - [FF #749920] Link down Circuit ID

Thanks