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Phili M
1 reviews | Active since Jul 2022
10 Jul 2024, 14:14
Surf4life aka Suffer4life !!!!!!
Day 3 without having fibre , call centre is useless . How am I supposed to work without connection ???? You guys are really messing up with my bread and butter . How am I paying for services that I’m not rendered ???? Please fix this nonsense!!!!!
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Phili M's updateReviewer Update
10 Jul 2024, 21:59Your service is really appalling, you just don’t care about your clients! Every few weeks there’s an issue but you are so quick to take money Mxm
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Phili M's update10 Jul 2024, 21:59
Reviewer Update
Your service is really appalling, you just don’t care about your clients! Every few weeks there’s an issue but you are so quick to take money Mxm
Surf4Life's replyOfficial
30 Jul 2024, 10:30Hi Phili M
Thank you for reaching out and sharing your concerns. Your feedback is important to us. We understand how disruptive frequent outages can be. While we strive to provide consistent and reliable service, unforeseen circumstances can sometimes lead to interruptions. Upon reviewing ticket *** your service was restored 15 July 2024, kindly please put into account the power outage that affected service and delayed any restoration process. please know that we aim to provide value for the service we offer, and it is never our intention to charge for periods where service is not delivered satisfactorily
Please be assured that we value your business, We are committed to providing you with a better experience moving forward.
Best regards,
Thank you for reaching out and sharing your concerns. Your feedback is important to us. We understand how disruptive frequent outages can be. While we strive to provide consistent and reliable service, unforeseen circumstances can sometimes lead to interruptions. Upon reviewing ticket *** your service was restored 15 July 2024, kindly please put into account the power outage that affected service and delayed any restoration process. please know that we aim to provide value for the service we offer, and it is never our intention to charge for periods where service is not delivered satisfactorily
Please be assured that we value your business, We are committed to providing you with a better experience moving forward.
Best regards,
Surf4Life's reply30 Jul 2024, 10:30
Official
Hi Phili M
Thank you for reaching out and sharing your concerns. Your feedback is important to us. We understand how disruptive frequent outages can be. While we strive to provide consistent and reliable service, unforeseen circumstances can sometimes lead to interruptions. Upon reviewing ticket *** your service was restored 15 July 2024, kindly please put into account the power outage that affected service and delayed any restoration process. please know that we aim to provide value for the service we offer, and it is never our intention to charge for periods where service is not delivered satisfactorily
Please be assured that we value your business, We are committed to providing you with a better experience moving forward.
Best regards,
Thank you for reaching out and sharing your concerns. Your feedback is important to us. We understand how disruptive frequent outages can be. While we strive to provide consistent and reliable service, unforeseen circumstances can sometimes lead to interruptions. Upon reviewing ticket *** your service was restored 15 July 2024, kindly please put into account the power outage that affected service and delayed any restoration process. please know that we aim to provide value for the service we offer, and it is never our intention to charge for periods where service is not delivered satisfactorily
Please be assured that we value your business, We are committed to providing you with a better experience moving forward.
Best regards,