KR
Kedi R
1 reviews | Active since Jan 2020
10 Jan 2024, 13:49
Surf4Life
The most horrible service. I logged a Fibre fault on 5 January 2024 and was told it will take 3 days for a technician to come through. On the 3rd day my fault was "reassigned". I called and was holding for almost an hour until I hung up. Done with them
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Surf4Life's replyOfficial
24 Apr 2024, 16:22Hi Kedi
Your feedback is valuable, and I understand your frustration. Please note our Service Level Agreement (SLA) outlines the following timelines, this is accordance to the date & time the ticket was logged.
Technical Tickets: Resolution within 2 business days.
Fibre-related Tickets: Resolution within 3 business days.
These timelines have been established in accordance with our SLA and are influenced by various factors as the ticket was re-assigned.
we appreciate your patience and understanding
Your feedback is valuable, and I understand your frustration. Please note our Service Level Agreement (SLA) outlines the following timelines, this is accordance to the date & time the ticket was logged.
Technical Tickets: Resolution within 2 business days.
Fibre-related Tickets: Resolution within 3 business days.
These timelines have been established in accordance with our SLA and are influenced by various factors as the ticket was re-assigned.
we appreciate your patience and understanding
Surf4Life's reply24 Apr 2024, 16:22
Official
Hi Kedi
Your feedback is valuable, and I understand your frustration. Please note our Service Level Agreement (SLA) outlines the following timelines, this is accordance to the date & time the ticket was logged.
Technical Tickets: Resolution within 2 business days.
Fibre-related Tickets: Resolution within 3 business days.
These timelines have been established in accordance with our SLA and are influenced by various factors as the ticket was re-assigned.
we appreciate your patience and understanding
Your feedback is valuable, and I understand your frustration. Please note our Service Level Agreement (SLA) outlines the following timelines, this is accordance to the date & time the ticket was logged.
Technical Tickets: Resolution within 2 business days.
Fibre-related Tickets: Resolution within 3 business days.
These timelines have been established in accordance with our SLA and are influenced by various factors as the ticket was re-assigned.
we appreciate your patience and understanding