JJ
Jose J
1 reviews | Active since Apr 2020
24 Mar 2023, 14:57
Surf 4 life
<div>These people can't give any service their are so poor in customer service ... my wifi router went off and I'm letting them know for 6 hours I have been calling them and no one could assist me so when it's close to their knock off time now their tell me that their can only assist on Monday</div>
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Surf4Life's replyOfficial
28 Mar 2023, 11:57Good day Jose
Thank you for speaking with me just now
Just a recap of our conversation:
Although we had resolved your ticket well within SLA, it seems as though our service desk had not explained the process in detail to you.
We want all our customers to be empowered, and have all the knowledge on what steps are next.
From our side, we will ensure that all processes and turnaround times are communicated in detail to customers.
Also as discussed, please dont hesitate to let us know should you ever require any further assistance, or is you have any suggestions or feedback
Warmest Regards,
S4L Customer Service manager
***
Thank you for speaking with me just now
Just a recap of our conversation:
Although we had resolved your ticket well within SLA, it seems as though our service desk had not explained the process in detail to you.
We want all our customers to be empowered, and have all the knowledge on what steps are next.
From our side, we will ensure that all processes and turnaround times are communicated in detail to customers.
Also as discussed, please dont hesitate to let us know should you ever require any further assistance, or is you have any suggestions or feedback
Warmest Regards,
S4L Customer Service manager
***
Surf4Life's reply28 Mar 2023, 11:57
Official
Good day Jose
Thank you for speaking with me just now
Just a recap of our conversation:
Although we had resolved your ticket well within SLA, it seems as though our service desk had not explained the process in detail to you.
We want all our customers to be empowered, and have all the knowledge on what steps are next.
From our side, we will ensure that all processes and turnaround times are communicated in detail to customers.
Also as discussed, please dont hesitate to let us know should you ever require any further assistance, or is you have any suggestions or feedback
Warmest Regards,
S4L Customer Service manager
***
Thank you for speaking with me just now
Just a recap of our conversation:
Although we had resolved your ticket well within SLA, it seems as though our service desk had not explained the process in detail to you.
We want all our customers to be empowered, and have all the knowledge on what steps are next.
From our side, we will ensure that all processes and turnaround times are communicated in detail to customers.
Also as discussed, please dont hesitate to let us know should you ever require any further assistance, or is you have any suggestions or feedback
Warmest Regards,
S4L Customer Service manager
***