LM
Lucy M
1 reviews | Active since Nov 2024
14 Nov 2024, 02:40
Suffer for life
They are a. Poor service provider. I feel like they rob or **** me because i have paid for the service that was not render to me as a customer. Not happy with their services.
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Replies (1)
Surf4Life's replyOfficial
02 Dec 2024, 12:58Hi Lucy
Thank you for reaching out, and we can fully appreciate how frustrating it must be to have paid for a service you couldn’t access when you needed it most. We understand the challenges this has caused,
Lastly, we would like to remind the client that that fibre service is typically a best-effort service, and no service provider can guarantee 100% uptime. We are committed to improving our service, but there may be occasional factors beyond our control that affect performance. It was intentional vandalism on various lines throughout Sky City. Nothing was ****** or taken. This was done deliberately to disrupt fibre services to the community. This is nearly impossible to combat, although we do try to take precautions and put measures in place to make it harder for ********* to commit such acts.
We value your feedback, and your trust is important to us. Please rest assured that we are taking every step to address your concerns and improve the overall experience for you and all our clients.
Regards
Thank you for reaching out, and we can fully appreciate how frustrating it must be to have paid for a service you couldn’t access when you needed it most. We understand the challenges this has caused,
Lastly, we would like to remind the client that that fibre service is typically a best-effort service, and no service provider can guarantee 100% uptime. We are committed to improving our service, but there may be occasional factors beyond our control that affect performance. It was intentional vandalism on various lines throughout Sky City. Nothing was ****** or taken. This was done deliberately to disrupt fibre services to the community. This is nearly impossible to combat, although we do try to take precautions and put measures in place to make it harder for ********* to commit such acts.
We value your feedback, and your trust is important to us. Please rest assured that we are taking every step to address your concerns and improve the overall experience for you and all our clients.
Regards
Surf4Life's reply02 Dec 2024, 12:58
Official
Hi Lucy
Thank you for reaching out, and we can fully appreciate how frustrating it must be to have paid for a service you couldn’t access when you needed it most. We understand the challenges this has caused,
Lastly, we would like to remind the client that that fibre service is typically a best-effort service, and no service provider can guarantee 100% uptime. We are committed to improving our service, but there may be occasional factors beyond our control that affect performance. It was intentional vandalism on various lines throughout Sky City. Nothing was ****** or taken. This was done deliberately to disrupt fibre services to the community. This is nearly impossible to combat, although we do try to take precautions and put measures in place to make it harder for ********* to commit such acts.
We value your feedback, and your trust is important to us. Please rest assured that we are taking every step to address your concerns and improve the overall experience for you and all our clients.
Regards
Thank you for reaching out, and we can fully appreciate how frustrating it must be to have paid for a service you couldn’t access when you needed it most. We understand the challenges this has caused,
Lastly, we would like to remind the client that that fibre service is typically a best-effort service, and no service provider can guarantee 100% uptime. We are committed to improving our service, but there may be occasional factors beyond our control that affect performance. It was intentional vandalism on various lines throughout Sky City. Nothing was ****** or taken. This was done deliberately to disrupt fibre services to the community. This is nearly impossible to combat, although we do try to take precautions and put measures in place to make it harder for ********* to commit such acts.
We value your feedback, and your trust is important to us. Please rest assured that we are taking every step to address your concerns and improve the overall experience for you and all our clients.
Regards