Subject: 7 Days Without Internet – Ignored, Dismissed, and Taken for Granted by Surf4Life and Frogfoot

I am extremely frustrated and disappointed by the shocking level of service I have received from both Surf4Life and Frogfoot.

I have been without WiFi connectivity since Friday last week — a full 7 days without service — and yet I am still expected to pay for a service I am not receiving. This is completely unacceptable.

Over the past week, I have made multiple attempts to resolve this issue: - Jason assured me that technicians would be sent out. This never happened. He has now completely stopped taking my calls and is ignoring my messages. - Pascaline was dismissive and unprofessional. When I offered to personally assist by collecting a technician to speed things up, I was rudely told their office is in Cape Town, with no willingness to help further. - Ishmael was the only person who showed any level of professionalism, but unfortunately, no actual resolution has been provided.

What is most concerning is the complete lack of accountability, poor communication, and blatant disregard for customers. I feel ignored, disrespected, and taken for granted.

How is it acceptable for a paying customer to go an entire week without service, with no urgency, no feedback, and no resolution?

At this point, I am demanding: - Immediate restoration of my internet service - Full reimbur*****t or account credit for the 7 days without connectivity - A clear explanation for the delay and lack of action - Accountability from the staff involved, particularly Jason for ignoring communication

If this matter is not resolved urgently, I will escalate this complaint further through the relevant regulatory channels.

This experience has been nothing short of unacceptable, and both Surf4Life and Frogfoot need to take responsibility.