HM
Hosia M
1 reviews | Active since Jul 2019
04 Jan 2024, 00:41
Stay Away from Surf4Life - Waste of Money
I would never recommend Surf4Life to anyone and it is about time Cosmopolitan Projects finds an alternative Internet Provider for their residents in any of their residential areas. Surf4Life is bad news. Surf4Life is equivalent to Incompetence and Unprofessionalism. Their Internet is always down especially before month or before it expires. I have been out of internet since the 24 December 2023 and it is now the 04 January 2024, still no internet and my month to month subscription expires on the 07 Jan 2024.
Turnaround time is greek to Surf4Life..... You can write emails and make calls, they will respond after 7 days.
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Replies (1)
Surf4Life's replyOfficial
24 Apr 2024, 16:06Hi Hosia
Your feedback is valuable, Please note we experienced an influx during the month of December & this caused a delay. Your experience is certainly not reflective of the level of service we aim to provide. Despite our best efforts in December the Alrode section (Manhattan Loft, SkyCity Etc) experienced a major break, no provider can guarantee 100% uptime. Our commitment is to apply significant effort during service outages to ensure a swift resolution.
Please know that we value your business and strive to provide reliable and high-quality services to all our customers. We apologize for falling short of your expectations and appreciate your patience as we worked to make things right, We are committed to ensuring that such incidents do not recur in the future.
Your feedback is valuable, Please note we experienced an influx during the month of December & this caused a delay. Your experience is certainly not reflective of the level of service we aim to provide. Despite our best efforts in December the Alrode section (Manhattan Loft, SkyCity Etc) experienced a major break, no provider can guarantee 100% uptime. Our commitment is to apply significant effort during service outages to ensure a swift resolution.
Please know that we value your business and strive to provide reliable and high-quality services to all our customers. We apologize for falling short of your expectations and appreciate your patience as we worked to make things right, We are committed to ensuring that such incidents do not recur in the future.
Surf4Life's reply24 Apr 2024, 16:06
Official
Hi Hosia
Your feedback is valuable, Please note we experienced an influx during the month of December & this caused a delay. Your experience is certainly not reflective of the level of service we aim to provide. Despite our best efforts in December the Alrode section (Manhattan Loft, SkyCity Etc) experienced a major break, no provider can guarantee 100% uptime. Our commitment is to apply significant effort during service outages to ensure a swift resolution.
Please know that we value your business and strive to provide reliable and high-quality services to all our customers. We apologize for falling short of your expectations and appreciate your patience as we worked to make things right, We are committed to ensuring that such incidents do not recur in the future.
Your feedback is valuable, Please note we experienced an influx during the month of December & this caused a delay. Your experience is certainly not reflective of the level of service we aim to provide. Despite our best efforts in December the Alrode section (Manhattan Loft, SkyCity Etc) experienced a major break, no provider can guarantee 100% uptime. Our commitment is to apply significant effort during service outages to ensure a swift resolution.
Please know that we value your business and strive to provide reliable and high-quality services to all our customers. We apologize for falling short of your expectations and appreciate your patience as we worked to make things right, We are committed to ensuring that such incidents do not recur in the future.