AP
Ayanda P
1 reviews | Active since Oct 2023
02 Oct 2023, 16:15
Stay away from surf4life!
I made an immediate payment from the same bank as surf4life , even got charged for it and I'm told the payment is not reflecting. I have emailed proof of payment and 4 hours later I'm still without wifi. The level of incompetency here is shocking. These so cold technicians don't even seem keen to assist
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Surf4Life's replyOfficial
12 Oct 2023, 09:43Hi ayanda
We appreciate your feedback & want to address your concerns ,Regarding your payment please note that this is a regular EFT, Regular EFTs can take up to 2 business days to reflect in our system, as this is dependent on your bank's processing times. If you need to restore your service more promptly, we recommend using our instant payment methods, such as Credit & Debit Card or Instant EFT with Ozow, which typically reflect within 5-10 minutes.
Thank you for drawing our attention to this issue. It is crucial that we take all necessary precautions to conduct a thorough investigation and ensure that our staff consistently uphold professionalism and helpfulness.
Regards
We appreciate your feedback & want to address your concerns ,Regarding your payment please note that this is a regular EFT, Regular EFTs can take up to 2 business days to reflect in our system, as this is dependent on your bank's processing times. If you need to restore your service more promptly, we recommend using our instant payment methods, such as Credit & Debit Card or Instant EFT with Ozow, which typically reflect within 5-10 minutes.
Thank you for drawing our attention to this issue. It is crucial that we take all necessary precautions to conduct a thorough investigation and ensure that our staff consistently uphold professionalism and helpfulness.
Regards
Surf4Life's reply12 Oct 2023, 09:43
Official
Hi ayanda
We appreciate your feedback & want to address your concerns ,Regarding your payment please note that this is a regular EFT, Regular EFTs can take up to 2 business days to reflect in our system, as this is dependent on your bank's processing times. If you need to restore your service more promptly, we recommend using our instant payment methods, such as Credit & Debit Card or Instant EFT with Ozow, which typically reflect within 5-10 minutes.
Thank you for drawing our attention to this issue. It is crucial that we take all necessary precautions to conduct a thorough investigation and ensure that our staff consistently uphold professionalism and helpfulness.
Regards
We appreciate your feedback & want to address your concerns ,Regarding your payment please note that this is a regular EFT, Regular EFTs can take up to 2 business days to reflect in our system, as this is dependent on your bank's processing times. If you need to restore your service more promptly, we recommend using our instant payment methods, such as Credit & Debit Card or Instant EFT with Ozow, which typically reflect within 5-10 minutes.
Thank you for drawing our attention to this issue. It is crucial that we take all necessary precautions to conduct a thorough investigation and ensure that our staff consistently uphold professionalism and helpfulness.
Regards