MA
Mpho A
1 reviews | Active since Oct 2016
29 May 2024, 09:50
Spare yourself… get another provider if you can
The worst!! They don’t have technical guys working on weekends or holidays yet their connection is horrible. Takes them 3 days to send a technician that can solve your problem in a minute. He gets there and resets what he needs to in the box and he’s out - While you waited 3 days speaking to their stupid *********** staff. I hate them all.
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Replies (1)
Surf4Life's replyOfficial
26 Jun 2024, 10:59Hi Mpho
Your feedback is important to us,We understand the challenges you faced with the recent support.
Please be advised that for ticket resolution times:
Technical Tickets: Resolution within 2 business days.
Fibre-related Tickets: Resolution within 3 business days.
Our technicians and engineers are available from Monday to Friday, 08:00 AM to 05:00 PM. While our call center operates 24 hours a day, 7 days a week, our field staff work within these specified hours.
We acknowledge that waiting for a technician can be inconvenient, and we're continually working to improve our response times. Your feedback is invaluable in helping us enhance our services.
Regards
Your feedback is important to us,We understand the challenges you faced with the recent support.
Please be advised that for ticket resolution times:
Technical Tickets: Resolution within 2 business days.
Fibre-related Tickets: Resolution within 3 business days.
Our technicians and engineers are available from Monday to Friday, 08:00 AM to 05:00 PM. While our call center operates 24 hours a day, 7 days a week, our field staff work within these specified hours.
We acknowledge that waiting for a technician can be inconvenient, and we're continually working to improve our response times. Your feedback is invaluable in helping us enhance our services.
Regards
Surf4Life's reply26 Jun 2024, 10:59
Official
Hi Mpho
Your feedback is important to us,We understand the challenges you faced with the recent support.
Please be advised that for ticket resolution times:
Technical Tickets: Resolution within 2 business days.
Fibre-related Tickets: Resolution within 3 business days.
Our technicians and engineers are available from Monday to Friday, 08:00 AM to 05:00 PM. While our call center operates 24 hours a day, 7 days a week, our field staff work within these specified hours.
We acknowledge that waiting for a technician can be inconvenient, and we're continually working to improve our response times. Your feedback is invaluable in helping us enhance our services.
Regards
Your feedback is important to us,We understand the challenges you faced with the recent support.
Please be advised that for ticket resolution times:
Technical Tickets: Resolution within 2 business days.
Fibre-related Tickets: Resolution within 3 business days.
Our technicians and engineers are available from Monday to Friday, 08:00 AM to 05:00 PM. While our call center operates 24 hours a day, 7 days a week, our field staff work within these specified hours.
We acknowledge that waiting for a technician can be inconvenient, and we're continually working to improve our response times. Your feedback is invaluable in helping us enhance our services.
Regards