NR
Nqobile R
1 reviews | Active since Oct 2022
21 Aug 2024, 22:38
Sickening network connection!
So disappointed in this company, the fibre connection is extremely expensive but the internet is ridiculously poor. They promised me a 25mg line but even my pocket router has a faster speed than the surf4life fibre. Some days the fibre just goes off without any warning. This has effected my work life alot as I work from home, I am even considering moving out from these flats before I lose my job.
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Surf4Life's replyOfficial
22 Aug 2024, 15:25Hi Nqobile
We would like to clarify that we do not cap nor throttle the speed on your connection or any other clients. After reviewing the test results you provided, along with our assessment of your service profile, we can confirm that your service is performing optimally. this includes intermittent connection and high loss symptoms.
Thank you for taking our call and providing the necessary information. We will be expediting a technician to assist you further, and your case has been logged under ticket number ***.
If you have any specific concerns we might have missed, please contact us at *** or ***. we look forward to resolving this matter to your satisfaction
Thanks,
We would like to clarify that we do not cap nor throttle the speed on your connection or any other clients. After reviewing the test results you provided, along with our assessment of your service profile, we can confirm that your service is performing optimally. this includes intermittent connection and high loss symptoms.
Thank you for taking our call and providing the necessary information. We will be expediting a technician to assist you further, and your case has been logged under ticket number ***.
If you have any specific concerns we might have missed, please contact us at *** or ***. we look forward to resolving this matter to your satisfaction
Thanks,
Surf4Life's reply22 Aug 2024, 15:25
Official
Hi Nqobile
We would like to clarify that we do not cap nor throttle the speed on your connection or any other clients. After reviewing the test results you provided, along with our assessment of your service profile, we can confirm that your service is performing optimally. this includes intermittent connection and high loss symptoms.
Thank you for taking our call and providing the necessary information. We will be expediting a technician to assist you further, and your case has been logged under ticket number ***.
If you have any specific concerns we might have missed, please contact us at *** or ***. we look forward to resolving this matter to your satisfaction
Thanks,
We would like to clarify that we do not cap nor throttle the speed on your connection or any other clients. After reviewing the test results you provided, along with our assessment of your service profile, we can confirm that your service is performing optimally. this includes intermittent connection and high loss symptoms.
Thank you for taking our call and providing the necessary information. We will be expediting a technician to assist you further, and your case has been logged under ticket number ***.
If you have any specific concerns we might have missed, please contact us at *** or ***. we look forward to resolving this matter to your satisfaction
Thanks,