BM
Bonolo M
1 reviews | Active since Jun 2021
10 Jun 2021, 10:29
Service not even worth paying for
I am a bit disappointed at the level of service this provider gives. Im not sure about their policy and how much uptime is promised, but its just bad for a service provider to be down almost 80% of the time. Their call center usually gives generic, "our technicians are working on it", answers.
Now because the area has been locked to just using them, we have to just deal with it.
Working from home has become a nightmare as you cant even be in a meeting without their connection dropping and you seeming like you arent being productive.
Please pull up your socks, this is just painful.
NB: to even write this took a good 30+ minutes as the connection kept dropping.
Helpful (0)
Replies (8)0
Replies (8)
Surf4Life's replyOfficial
10 Jun 2021, 11:06Hi Bonolo, Please advise on your unit nr and estate for us to assist on this matter ?
Surf4Life's reply10 Jun 2021, 11:06
Official
Hi Bonolo, Please advise on your unit nr and estate for us to assist on this matter ?
BM
Bonolo M's updateReviewer Update
10 Jun 2021, 11:48I am staying at The Bronx, unit 424.
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Bonolo M's update10 Jun 2021, 11:48
Reviewer Update
I am staying at The Bronx, unit 424.
Surf4Life's replyOfficial
10 Jun 2021, 11:54Hi Bonolo, Due to the vandalism that happened on our POP in Sky City the core infrastructure was destroyed along with this the main upstream providers equipment. Our Backup link for Bronx has been activated but this link is currently overloaded with amount of users. Therefore reason for the slow speed. Good news though is that within a few days of the whole POP being destroyed and vandalised we have our uplink provider busy on site as we speak establishing the main link. Once this is up your speed should stabilise back to normal. I trust you understand and appreciate your co-operation in these troubling times. This was not a foreseen event and we are managing it to best of our ability.
Surf4Life's reply10 Jun 2021, 11:54
Official
Hi Bonolo, Due to the vandalism that happened on our POP in Sky City the core infrastructure was destroyed along with this the main upstream providers equipment. Our Backup link for Bronx has been activated but this link is currently overloaded with amount of users. Therefore reason for the slow speed. Good news though is that within a few days of the whole POP being destroyed and vandalised we have our uplink provider busy on site as we speak establishing the main link. Once this is up your speed should stabilise back to normal. I trust you understand and appreciate your co-operation in these troubling times. This was not a foreseen event and we are managing it to best of our ability.
BM
Bonolo M's updateReviewer Update
10 Jun 2021, 13:06What vandalism? When did this happen? This has been an ongoing issue with my connection. The only time i had reasonably good connection was April. I have a 10 meg line, but i havent had half of that for a while
BM
Bonolo M's update10 Jun 2021, 13:06
Reviewer Update
What vandalism? When did this happen? This has been an ongoing issue with my connection. The only time i had reasonably good connection was April. I have a 10 meg line, but i havent had half of that for a while
Surf4Life's replyOfficial
10 Jun 2021, 13:09There was s strike in Sky City last week Thursday and they burnt down the community Center along with 2 Show houses and our POP. You are on the Primary link as we speak the link has been established. Please test and confirm, If you are still experiencing slow speeds. We will assist in investigating.
Surf4Life's reply10 Jun 2021, 13:09
Official
There was s strike in Sky City last week Thursday and they burnt down the community Center along with 2 Show houses and our POP. You are on the Primary link as we speak the link has been established. Please test and confirm, If you are still experiencing slow speeds. We will assist in investigating.
BM
Bonolo M's updateReviewer Update
10 Jun 2021, 13:27It seems to be better now thanks for the assistance
BM
Bonolo M's update10 Jun 2021, 13:27
Reviewer Update
It seems to be better now thanks for the assistance
BM
Bonolo M's updateReviewer Update
11 Jun 2021, 12:42So after this was resolved yesterday, we are back to the same issue.. Yesterday we were at 7mb/s and today we arent even hitting 1mb/s.
This was with me doing multiple testsimage.png 23.11 KB Remove image.png 23.11 KB
This was with me doing multiple testsimage.png 23.11 KB Remove image.png 23.11 KB
BM
Bonolo M's update11 Jun 2021, 12:42
Reviewer Update
So after this was resolved yesterday, we are back to the same issue.. Yesterday we were at 7mb/s and today we arent even hitting 1mb/s.
This was with me doing multiple testsimage.png 23.11 KB Remove image.png 23.11 KB
This was with me doing multiple testsimage.png 23.11 KB Remove image.png 23.11 KB
BM
Bonolo M's updateReviewer Update
15 Jun 2021, 10:46Different day, same problem. Is your main line out again?
I'm starting to look like I don't want to work at this point.
How about we rather pay for the line we are served? If for the majority of the month I get 1mb download speed, it only makes sense to pay for that, right?
I'm starting to look like I don't want to work at this point.
How about we rather pay for the line we are served? If for the majority of the month I get 1mb download speed, it only makes sense to pay for that, right?
BM
Bonolo M's update15 Jun 2021, 10:46
Reviewer Update
Different day, same problem. Is your main line out again?
I'm starting to look like I don't want to work at this point.
How about we rather pay for the line we are served? If for the majority of the month I get 1mb download speed, it only makes sense to pay for that, right?
I'm starting to look like I don't want to work at this point.
How about we rather pay for the line we are served? If for the majority of the month I get 1mb download speed, it only makes sense to pay for that, right?