1 reviews | Active since Oct 2022
Sabotage!!
At this stage I am very upset and at whits end with Surf4life. Every single month I call in and log atleast 2 tickets because of no internet connection. Do you know what's the funny thing? It only happens weekends, and weekend their technicians don't work.. So we are forced to be without internet for a minimum of 2 days... 2 days which is paid for.. I swear to God I am convinced this company does it on purpose, every month I lose atleast 72hours of internet, internet that is paid for. I have logged numerous complaints with Surf4life, do you think anyone has ever picked the phone up to speak to me? Never!!! Let me pay my wifi 5minutes late, and I will be disconnected.. What about all my days I lose every single month? I have not even been compensated 1 minute. What is the next step for me? Ombudsman? Surf4life has record of how many times I have logged issues over the past few months, they just do not care. All they care about is taking out money and that's it. I mean which internet providing company has no technicians working over weekends? This is pure ******* by Surf4life and I can assure you I am one of MANY unhappy customers. I stay in Sky City.
Thank you for reaching out and sharing your experience. It’s unacceptable that you have had to log multiple complaints without receiving the proper attention or resolution. You absolutely deserve better, and I want to assure you that your concerns are being taken seriously. You should not have to go without a service that you are paying for, and I understand the frustration of not receiving timely assistance when you need it most. As a next step, if the matter is not resolved promptly, you may indeed consider approaching our *** to look into this further. Please know that we take your concerns very seriously, and I deeply regret the inconvenience this has caused you. While we understand that this doesn’t change the inconvenience you’ve faced, however ,we would like to remind you that that fibre service is typically a best-effort service, and no service provider can guarantee 100% uptime. We are committed to improving our service, but there may be occasional factors beyond our control that affect performance.
Thank you for reaching out and sharing your experience. It’s unacceptable that you have had to log multiple complaints without receiving the proper attention or resolution. You absolutely deserve better, and I want to assure you that your concerns are being taken seriously. You should not have to go without a service that you are paying for, and I understand the frustration of not receiving timely assistance when you need it most. As a next step, if the matter is not resolved promptly, you may indeed consider approaching our *** to look into this further. Please know that we take your concerns very seriously, and I deeply regret the inconvenience this has caused you. While we understand that this doesn’t change the inconvenience you’ve faced, however ,we would like to remind you that that fibre service is typically a best-effort service, and no service provider can guarantee 100% uptime. We are committed to improving our service, but there may be occasional factors beyond our control that affect performance.