GR
Gontse R
1 reviews | Active since Mar 2021
18 May 2023, 15:20
S4L- Don't waste your money with this internet provider
I am HIGHLY dissatisfied with S4L. We experience connection issues almost on a daily basis and the reasons always have to do with cable. How can you have an on-going problem but not have permanent solve? Some of us work from home and this has a direct impact on our bread and butter. Worst of all, they don't respond to emails. I asked for a refund so I can move elsewhere and they did not even acknowledge my email.
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Surf4Life's replyOfficial
23 May 2023, 09:34Good day Gontse
We hope this message finds you well. We would like to take a moment to address an issue that may have affected your service recently. We understand that disruptions in connectivity can be frustrating, and we want to assure you that we are committed to resolving any issues as quickly as possible.
We hope this message finds you well. We would like to take a moment to address an issue that may have affected your service recently. We understand that disruptions in connectivity can be frustrating, and we want to assure you that we are committed to resolving any issues as quickly as possible.
In some cases, breaks in the upstream provider's network can occur, causing interruptions to your internet service. In the case of Sky City, these breaks were due to vandalism and theft between Alberton and Alrode. While these breaks are beyond our control, we want to emphasize that we do everything within our power to maintain the pressure on the upstream provider to address and resolve the break as soon as possible.
We understand the importance of reliable and uninterrupted internet service for your daily activities, and we apologize for any inconvenience this may have caused. We have a dedicated team always working closely with our upstream provider to ensure that they take immediate action to rectify the situation when it does occur. Please be assured that we closely monitor any progress and push for a speedy resolution when there is an issue. We understand how vital it is for you to have a stable internet connection, and we are committed to providing the best service possible.
We appreciate your patience and understanding during this time. If you have any further concerns or questions, please don't hesitate to reach out to our customer support team. We are here to assist you and keep you updated on the progress.
Kind Regards
S4L Customer Care
Kind Regards
S4L Customer Care
Surf4Life's reply23 May 2023, 09:34
Official
Good day Gontse
We hope this message finds you well. We would like to take a moment to address an issue that may have affected your service recently. We understand that disruptions in connectivity can be frustrating, and we want to assure you that we are committed to resolving any issues as quickly as possible.
We hope this message finds you well. We would like to take a moment to address an issue that may have affected your service recently. We understand that disruptions in connectivity can be frustrating, and we want to assure you that we are committed to resolving any issues as quickly as possible.
In some cases, breaks in the upstream provider's network can occur, causing interruptions to your internet service. In the case of Sky City, these breaks were due to vandalism and theft between Alberton and Alrode. While these breaks are beyond our control, we want to emphasize that we do everything within our power to maintain the pressure on the upstream provider to address and resolve the break as soon as possible.
We understand the importance of reliable and uninterrupted internet service for your daily activities, and we apologize for any inconvenience this may have caused. We have a dedicated team always working closely with our upstream provider to ensure that they take immediate action to rectify the situation when it does occur. Please be assured that we closely monitor any progress and push for a speedy resolution when there is an issue. We understand how vital it is for you to have a stable internet connection, and we are committed to providing the best service possible.
We appreciate your patience and understanding during this time. If you have any further concerns or questions, please don't hesitate to reach out to our customer support team. We are here to assist you and keep you updated on the progress.
Kind Regards
S4L Customer Care
Kind Regards
S4L Customer Care