KS
Kagiso S
1 reviews | Active since Dec 2018
07 Mar 2024, 19:14
RUN AND DONT LOOK BACK
They limit internet speed in the evenings. Hardly have responses on tickets. You pay for 50mg/s and receive 0,8mg/s.
It’s just a big ****
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Replies (1)
Surf4Life's replyOfficial
30 Apr 2024, 12:45Hi Kagiso,
First and foremost, I want to emphasize that we do not throttle or cap internet speeds for our customers. We strive to offer consistent and reliable connectivity without any artificial limitations on bandwidth or speed. If you are experiencing any issues with speed or performance, I encourage you to report them to us immediately so that we can investigate and address them promptly.
We want to assure you that we take customer feedback seriously and have conducted a review of our internal processes to identify areas for improvement. We are committed to enhancing our customer service and response times to ensure that any issues or concerns are addressed promptly and effectively.
Thank you for bringing your concerns to our attention. we appreciate the opportunity to improve our service based on your input.
First and foremost, I want to emphasize that we do not throttle or cap internet speeds for our customers. We strive to offer consistent and reliable connectivity without any artificial limitations on bandwidth or speed. If you are experiencing any issues with speed or performance, I encourage you to report them to us immediately so that we can investigate and address them promptly.
We want to assure you that we take customer feedback seriously and have conducted a review of our internal processes to identify areas for improvement. We are committed to enhancing our customer service and response times to ensure that any issues or concerns are addressed promptly and effectively.
Thank you for bringing your concerns to our attention. we appreciate the opportunity to improve our service based on your input.
Surf4Life's reply30 Apr 2024, 12:45
Official
Hi Kagiso,
First and foremost, I want to emphasize that we do not throttle or cap internet speeds for our customers. We strive to offer consistent and reliable connectivity without any artificial limitations on bandwidth or speed. If you are experiencing any issues with speed or performance, I encourage you to report them to us immediately so that we can investigate and address them promptly.
We want to assure you that we take customer feedback seriously and have conducted a review of our internal processes to identify areas for improvement. We are committed to enhancing our customer service and response times to ensure that any issues or concerns are addressed promptly and effectively.
Thank you for bringing your concerns to our attention. we appreciate the opportunity to improve our service based on your input.
First and foremost, I want to emphasize that we do not throttle or cap internet speeds for our customers. We strive to offer consistent and reliable connectivity without any artificial limitations on bandwidth or speed. If you are experiencing any issues with speed or performance, I encourage you to report them to us immediately so that we can investigate and address them promptly.
We want to assure you that we take customer feedback seriously and have conducted a review of our internal processes to identify areas for improvement. We are committed to enhancing our customer service and response times to ensure that any issues or concerns are addressed promptly and effectively.
Thank you for bringing your concerns to our attention. we appreciate the opportunity to improve our service based on your input.