GM
Gerald M

1 reviews | Active since Dec 2018

29 Jun 2023, 09:35

Responsive & Competent Service Consultants

My experience with Surf4Life has been both good and bad. There were times when they said they would do something and didn’t and I then would have to call them for it to be rectified, and there were also times when they did exactly what they said they would

I think they need to relook their policy regarding weekend and holiday services. Currently their technicians and finance stuff are unavailable during weekends and holidays. So if you come across an issue or fault, you have to wait until the next working day

But apart from that, they are worth a try

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Replies (1)
Surf4Life
Surf4Life's reply18 Jul 2023, 15:59
Official
Good day Gerald

Thank you so much for taking the time to review our service

We understand the frustration with not having civils, fibre and technicians available over weekends, and we will keep this suggestion on the table for possible future changes to be inplemented on our side.

Should you ever require any assistance, please do not hesitate to get in touch with our customer care team on *** and we will be more than happy to assist with whatever we can

Warm regards
Customer Care