Prolonged Internet Outage and Poor Service

I am disappointed with the service from Surf4Life (and Frogfoot).

I reported an internet outage on Thursday, 30 April 2026. The issue was only escalated to technicians on Friday—which was a public holiday—and I was then told that technicians do not work on weekends or public holidays.

In this day and age, where internet access is essential, it is unacceptable that there is no standby support for outages. As a lecturer, I rely on a stable connection to conduct online classes. Because of this delay, I was unable to proceed with my scheduled lesson on Saturday and had to purchase mobile data at my own expense—an unplanned cost that could have been avoided.

This level of service is extremely frustrating and disappointing. Customers should not be left without connectivity for days due to a lack of support availability.

I have requested humbly that the days lost be replaced, but I’m being told it’s impossible. Hope no one ever considers this nonsense called surf4life