1 reviews | Active since Mar 2022
Prolonged Internet Outage and Inadequate Customer Support
I am writing to express my extreme dissatisfaction with the Prolonged Internet Outage and Inadequate Customer Support by Surf4Life. My internet connection has been down since December 22nd, 2023. Despite my efforts to address this issue promptly, it remains unresolved, significantly impacting my work and overall experience as a customer.
Even after returning from the holidays, I was dismayed to find that my internet connection had not been restored. I logged a ticket on January 5th, 2024(Ticket Number ***), expecting a prompt resolution. However, it has been an inexcusable amount of time, and as of now, my internet service remains disrupted.
My frustration is compounded by the lack of communication and updates from Surf4Life. No one from your team has shown the decency to keep me informed about the status of my ticket or the progress toward resolving the issue. It is unacceptable that I, as a customer, am left in the dark, forced to continuously follow up on the matter.
I find it appalling that Surf4Life, offers such a subpar level of customer service. As someone who works from home, the prolonged internet outage has adversely affected my ability to fulfill my work. This not only hampers my productivity but also reflects poorly on Surf4Life's commitment to customer satisfaction.
I insist on a swift resolution to this matter and request a reimbur*****t for the service that has not been provided. It is unjust and unreasonable to charge for a service that has been consistently unavailable.
I sincerely apologize for the prolonged internet outage you have experienced and the inadequate level of customer support provided by Surf4Life. Your feedback is invaluable to us, and I want to assure you that we take your concerns very seriously. We empathize with the impact it has had on your work and overall experience as our customer.
Please note we experienced an influx during the month of December & this caused a delay. Your experience is certainly not reflective of the level of service we aim to provide. Despite our best efforts in December the Alrode section (Manhattan Loft, SkyCity , The Bronx Etc.) experienced a major break, no provider can guarantee 100% uptime. Our commitment is to apply significant effort during service outages to ensure a swift resolution.
We acknowledge that the time it had taken to resolve the issue is inexcusable. I deeply regret the lack of communication and updates from our team regarding the status of your ticket, Once again,we regret the subpar level of service you have experienced. Unfortunately, compensation for service disruptions is not possible. Our policy is aligned with industry standards, Please review our Terms & Conditions and refer to clause 13 for more details on our website www.surf4life.co.za.
Additionally, we have reviewed our processes to improve our customer service and response times.
Thank you for your patience and understanding.
I sincerely apologize for the prolonged internet outage you have experienced and the inadequate level of customer support provided by Surf4Life. Your feedback is invaluable to us, and I want to assure you that we take your concerns very seriously. We empathize with the impact it has had on your work and overall experience as our customer.
Please note we experienced an influx during the month of December & this caused a delay. Your experience is certainly not reflective of the level of service we aim to provide. Despite our best efforts in December the Alrode section (Manhattan Loft, SkyCity , The Bronx Etc.) experienced a major break, no provider can guarantee 100% uptime. Our commitment is to apply significant effort during service outages to ensure a swift resolution.
We acknowledge that the time it had taken to resolve the issue is inexcusable. I deeply regret the lack of communication and updates from our team regarding the status of your ticket, Once again,we regret the subpar level of service you have experienced. Unfortunately, compensation for service disruptions is not possible. Our policy is aligned with industry standards, Please review our Terms & Conditions and refer to clause 13 for more details on our website www.surf4life.co.za.
Additionally, we have reviewed our processes to improve our customer service and response times.
Thank you for your patience and understanding.