TM
Thabo M
1 reviews | Active since Jun 2022
28 Aug 2022, 09:33
Poor servise
I have never used a service provider with such poor servise. In the 2 months I have used this service provider for my fiber connection the have been down for a minium of 8 days for a minimum of 8 hours. Sometimes it's down for days. The call center has proved to be less then useless. I have requested on a number of times to speak to a Manger but I am always told that the manager is not on yet it's been over 3 weeks I am still awaiting a call back from the manager. I wonder why we still pay for their service. I wouldn't recommend this service to anyone.
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Surf4Life's replyOfficial
10 Oct 2022, 11:34Good day Thabo
Thank you for reaching out to us
Over the past few months, we have expereinced multiple incidents of vandalism, theft and line breaks on the upstream providers lines feeding Lotus. We understand the frustration you felt, as we expereinced it on our side as well. Our customer satisfaction is very important to us, and although we can not prevent issues like this, we can however, mitigate the impact on our customers, and we do work tirelessley to find sollutions and unsure our customers connectivity is restored ASAP.
Since the outages, our network at Lotus has been stable. We continue to find was of overcoming abstacles and bettering our servcies for our customers.
Should you require any further assistance, please do not hesitate to get in touch with us
Kind Regards
Surf4Life
Thank you for reaching out to us
Over the past few months, we have expereinced multiple incidents of vandalism, theft and line breaks on the upstream providers lines feeding Lotus. We understand the frustration you felt, as we expereinced it on our side as well. Our customer satisfaction is very important to us, and although we can not prevent issues like this, we can however, mitigate the impact on our customers, and we do work tirelessley to find sollutions and unsure our customers connectivity is restored ASAP.
Since the outages, our network at Lotus has been stable. We continue to find was of overcoming abstacles and bettering our servcies for our customers.
Should you require any further assistance, please do not hesitate to get in touch with us
Kind Regards
Surf4Life
Surf4Life's reply10 Oct 2022, 11:34
Official
Good day Thabo
Thank you for reaching out to us
Over the past few months, we have expereinced multiple incidents of vandalism, theft and line breaks on the upstream providers lines feeding Lotus. We understand the frustration you felt, as we expereinced it on our side as well. Our customer satisfaction is very important to us, and although we can not prevent issues like this, we can however, mitigate the impact on our customers, and we do work tirelessley to find sollutions and unsure our customers connectivity is restored ASAP.
Since the outages, our network at Lotus has been stable. We continue to find was of overcoming abstacles and bettering our servcies for our customers.
Should you require any further assistance, please do not hesitate to get in touch with us
Kind Regards
Surf4Life
Thank you for reaching out to us
Over the past few months, we have expereinced multiple incidents of vandalism, theft and line breaks on the upstream providers lines feeding Lotus. We understand the frustration you felt, as we expereinced it on our side as well. Our customer satisfaction is very important to us, and although we can not prevent issues like this, we can however, mitigate the impact on our customers, and we do work tirelessley to find sollutions and unsure our customers connectivity is restored ASAP.
Since the outages, our network at Lotus has been stable. We continue to find was of overcoming abstacles and bettering our servcies for our customers.
Should you require any further assistance, please do not hesitate to get in touch with us
Kind Regards
Surf4Life