CN
Cannon N
1 reviews | Active since Jan 2026
05 Jan 2026, 17:04
Poor service/communication
Worse customer service I have ever received. Been disconnected since 31 December and called and logged a case. 5days later, there has been no communication on when I will get assisted. The company seems not to care that we have been disconnected for 5days when we call them. Poor service.
Helpful (0)
Replies (3)0
Replies (3)
Surf4Life's replyOfficial
15 Jan 2026, 16:14 Hi Cannon
We regret the inconvenience you experienced due to the service disruption since 26 December, particularly during the festive season. Upon investigating, we can confirm that the ticket was resolved within the agreed SLA, and the client has since been assisted with services fully restored. While the festive period may impact response times, we truly appreciate the importance of clear communication and your feedback helps us improve. Thank you for bringing this matter to our attention.
We regret the inconvenience you experienced due to the service disruption since 26 December, particularly during the festive season. Upon investigating, we can confirm that the ticket was resolved within the agreed SLA, and the client has since been assisted with services fully restored. While the festive period may impact response times, we truly appreciate the importance of clear communication and your feedback helps us improve. Thank you for bringing this matter to our attention.
Surf4Life's reply15 Jan 2026, 16:14
Official
Hi Cannon
We regret the inconvenience you experienced due to the service disruption since 26 December, particularly during the festive season. Upon investigating, we can confirm that the ticket was resolved within the agreed SLA, and the client has since been assisted with services fully restored. While the festive period may impact response times, we truly appreciate the importance of clear communication and your feedback helps us improve. Thank you for bringing this matter to our attention.
We regret the inconvenience you experienced due to the service disruption since 26 December, particularly during the festive season. Upon investigating, we can confirm that the ticket was resolved within the agreed SLA, and the client has since been assisted with services fully restored. While the festive period may impact response times, we truly appreciate the importance of clear communication and your feedback helps us improve. Thank you for bringing this matter to our attention.
CN
Cannon N's updateReviewer Update
22 Jan 2026, 21:44It wasn’t resolved within SLA timeframe, please don’t misrepresent the fact. The last day of the SLA I had to call and I was told the technician won’t be able to make and will come the following day. Th following day I called as the technician had not called to ask for access to the estate. No where in this whole situation did Surf4Life ever initiate communication. To say you communication is important is sometime you need to train your stuff on.
CN
Cannon N's update22 Jan 2026, 21:44
Reviewer Update
It wasn’t resolved within SLA timeframe, please don’t misrepresent the fact. The last day of the SLA I had to call and I was told the technician won’t be able to make and will come the following day. Th following day I called as the technician had not called to ask for access to the estate. No where in this whole situation did Surf4Life ever initiate communication. To say you communication is important is sometime you need to train your stuff on.
Surf4Life's replyOfficial
12 Feb 2026, 10:07Hi CannonThank you for your feedback. We regret for the lack of proactive communication.Your concerns have been escalated internally, and we will be addressing the communication gaps highlighted.We appreciate you bringing this to our attention.
Surf4Life's reply12 Feb 2026, 10:07
Official
Hi CannonThank you for your feedback. We regret for the lack of proactive communication.Your concerns have been escalated internally, and we will be addressing the communication gaps highlighted.We appreciate you bringing this to our attention.