NM
Nala M
1 reviews | Active since Jan 2025
03 Jan 2025, 08:37
POOR SERVICE - WOULDN'T RECOMMEND IT TO ANYONE 🤞
I've just created a ticket for lost Connection on the 24th of December as they say we must do when we have problems but I can tell YOU ***OL as in nothing has been done up to date. Yet I've paid for my subscription. From 24 December to Today no feedback from anyone no their robot responses. After all this all I'll get it sorry for the inconvenience caused while lost so much money buying data for my kids. VERY DISAPPOINTED IN YOUR SERVICE, I WOULDN'T EVEN RECOMMEND IT TO ANYONE...... *POOR SERVICE WITH NO SENSE OF URGENCY*. NOT SURPRISED SINCE I'VE PAID AND YOU DON'T CARE
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Surf4Life's replyOfficial
07 Jan 2025, 14:22HI Nala,
Thank you for reaching out and sharing your concerns. We deeply regret the frustration you’ve experienced and fully understand how disappointing it must be to face a service disruption, especially during such a busy period. Thank you for your patience. Upon reviewing your account, I can confirm that your service is currently active, and our technician successfully restored the service yesterday.
We genuinely value your business and apologize for the impact this has had, especially considering the cost you've incurred. Your feedback is important to us, and we're committed to restoring your confidence in our services. We apologize for the delay in addressing your issue and for any inconvenience caused. However, this is not an excuse, and we fully acknowledge the shortfall in communication and service. Fir further communication please send your any further concerns to ***
Thank you for reaching out and sharing your concerns. We deeply regret the frustration you’ve experienced and fully understand how disappointing it must be to face a service disruption, especially during such a busy period. Thank you for your patience. Upon reviewing your account, I can confirm that your service is currently active, and our technician successfully restored the service yesterday.
We genuinely value your business and apologize for the impact this has had, especially considering the cost you've incurred. Your feedback is important to us, and we're committed to restoring your confidence in our services. We apologize for the delay in addressing your issue and for any inconvenience caused. However, this is not an excuse, and we fully acknowledge the shortfall in communication and service. Fir further communication please send your any further concerns to ***
Surf4Life's reply07 Jan 2025, 14:22
Official
HI Nala,
Thank you for reaching out and sharing your concerns. We deeply regret the frustration you’ve experienced and fully understand how disappointing it must be to face a service disruption, especially during such a busy period. Thank you for your patience. Upon reviewing your account, I can confirm that your service is currently active, and our technician successfully restored the service yesterday.
We genuinely value your business and apologize for the impact this has had, especially considering the cost you've incurred. Your feedback is important to us, and we're committed to restoring your confidence in our services. We apologize for the delay in addressing your issue and for any inconvenience caused. However, this is not an excuse, and we fully acknowledge the shortfall in communication and service. Fir further communication please send your any further concerns to ***
Thank you for reaching out and sharing your concerns. We deeply regret the frustration you’ve experienced and fully understand how disappointing it must be to face a service disruption, especially during such a busy period. Thank you for your patience. Upon reviewing your account, I can confirm that your service is currently active, and our technician successfully restored the service yesterday.
We genuinely value your business and apologize for the impact this has had, especially considering the cost you've incurred. Your feedback is important to us, and we're committed to restoring your confidence in our services. We apologize for the delay in addressing your issue and for any inconvenience caused. However, this is not an excuse, and we fully acknowledge the shortfall in communication and service. Fir further communication please send your any further concerns to ***