RM
Rendani M
1 reviews | Active since Aug 2021
21 Dec 2025, 16:01
Poor service, worst service provider
I logged a ticket for a fault, I was told SLA is 3 working days for my fault to be fixed, 3 days passed without assistance. Lion Pride Lifestyle Estate has the worst network and this unreliable service provider makes it worse. Today is day 7 of not connection. Worst service provider ever, doesn’t prioritise customer at all.
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Surf4Life's replyOfficial
23 Dec 2025, 11:41 Hi Rendani
Thank you for bringing this to our attention,
We understand how disruptive this experience was, especially given the SLA communicated. While the fault did require coordination with the estate infrastructure at Lion Pride Lifestyle Estate, we acknowledge that the resolution took longer than expected and we regret the inconvenience this caused.
We would like to confirm that your ticket was attended to and the connection has now been restored , We value your feedback, as it helps us improve our service delivery and communication.
Thank you for bringing this to our attention,
We understand how disruptive this experience was, especially given the SLA communicated. While the fault did require coordination with the estate infrastructure at Lion Pride Lifestyle Estate, we acknowledge that the resolution took longer than expected and we regret the inconvenience this caused.
We would like to confirm that your ticket was attended to and the connection has now been restored , We value your feedback, as it helps us improve our service delivery and communication.
Surf4Life's reply23 Dec 2025, 11:41
Official
Hi Rendani
Thank you for bringing this to our attention,
We understand how disruptive this experience was, especially given the SLA communicated. While the fault did require coordination with the estate infrastructure at Lion Pride Lifestyle Estate, we acknowledge that the resolution took longer than expected and we regret the inconvenience this caused.
We would like to confirm that your ticket was attended to and the connection has now been restored , We value your feedback, as it helps us improve our service delivery and communication.
Thank you for bringing this to our attention,
We understand how disruptive this experience was, especially given the SLA communicated. While the fault did require coordination with the estate infrastructure at Lion Pride Lifestyle Estate, we acknowledge that the resolution took longer than expected and we regret the inconvenience this caused.
We would like to confirm that your ticket was attended to and the connection has now been restored , We value your feedback, as it helps us improve our service delivery and communication.