MH
Mazwi H
1 reviews | Active since May 2010
15 Jul 2024, 15:28
Poor Service: Surf4life
My internet connection was lost last week Wednesday and reported it, to date I've been calling and they have been saying that their agent Dimphotsentle Pule is going assist, it's been 5 days and 3 business days with me calling and still no clear resolution to my issue. It's very frustrating when organizations like these don't understand their customers need, we work from home hence internet is essential. To make matters worse Surf4life sells contracts that lock in whole estates and force owner to use their services only to be treated this way...quire disappointing.
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Surf4Life's replyOfficial
30 Jul 2024, 16:06HI Mazwi
We want to clarify that we do not force any client to use our services. While some estates have exclusive agreements with us, we strive to provide the best possible service to all our customers.We acknowledge that your internet connection issue has been unresolved for far too long. The issues you raised regarding call backs and the handling of your case by our representative will be thoroughly investigated. We are committed to improving our customer service and ensuring that such incidents do not happen again.
We hope we can still regain your confidence as a valued client. Your satisfaction is important to us, and we are committed to addressing your concerns and improving our service.
Regards
We want to clarify that we do not force any client to use our services. While some estates have exclusive agreements with us, we strive to provide the best possible service to all our customers.We acknowledge that your internet connection issue has been unresolved for far too long. The issues you raised regarding call backs and the handling of your case by our representative will be thoroughly investigated. We are committed to improving our customer service and ensuring that such incidents do not happen again.
We hope we can still regain your confidence as a valued client. Your satisfaction is important to us, and we are committed to addressing your concerns and improving our service.
Regards
Surf4Life's reply30 Jul 2024, 16:06
Official
HI Mazwi
We want to clarify that we do not force any client to use our services. While some estates have exclusive agreements with us, we strive to provide the best possible service to all our customers.We acknowledge that your internet connection issue has been unresolved for far too long. The issues you raised regarding call backs and the handling of your case by our representative will be thoroughly investigated. We are committed to improving our customer service and ensuring that such incidents do not happen again.
We hope we can still regain your confidence as a valued client. Your satisfaction is important to us, and we are committed to addressing your concerns and improving our service.
Regards
We want to clarify that we do not force any client to use our services. While some estates have exclusive agreements with us, we strive to provide the best possible service to all our customers.We acknowledge that your internet connection issue has been unresolved for far too long. The issues you raised regarding call backs and the handling of your case by our representative will be thoroughly investigated. We are committed to improving our customer service and ensuring that such incidents do not happen again.
We hope we can still regain your confidence as a valued client. Your satisfaction is important to us, and we are committed to addressing your concerns and improving our service.
Regards