LH
Lawrence H
1 reviews | Active since Sept 2016
09 Nov 2024, 11:45
Poor service on high level
Surf4life is taking its customer for a ride, they don't care about their customers. It's 8 days now without internet that I paid for. Try to call their call center no one answering their calls. What a nightmare. Paying for this kind of service
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Replies (2)LH
Lawrence H's updateReviewer Update
10 Nov 2024, 13:51Worst service provide to be with, i believe this deliberately since the don't have any competitors. How could you guys us that you engineers are not working if is raining , and that its not raining just an excuses to use. Your call center agent treat us like we are getting internet for free, making a joke of us when we call them. To show you guys don't care about us, your call center agent always make us feel that we are nothing, that shows they got this from the management to treat s like trash. That time they are getting pay because of us and this company is because of us. But is make sense even your engineer taking 9 days to see problem, ICE EGNINEERS that smalt when weather is cloudier looks like is going to rain
LH
Lawrence H's update10 Nov 2024, 13:51
Reviewer Update
Worst service provide to be with, i believe this deliberately since the don't have any competitors. How could you guys us that you engineers are not working if is raining , and that its not raining just an excuses to use. Your call center agent treat us like we are getting internet for free, making a joke of us when we call them. To show you guys don't care about us, your call center agent always make us feel that we are nothing, that shows they got this from the management to treat s like trash. That time they are getting pay because of us and this company is because of us. But is make sense even your engineer taking 9 days to see problem, ICE EGNINEERS that smalt when weather is cloudier looks like is going to rain
Surf4Life's replyOfficial
02 Dec 2024, 12:32Hi Lawrence
Thank you for your message,
We fully understand your frustration, and we regret the shortfall in the service you’ve received.
While we strive to provide the best possible service, it’s important to note that fiber is typically a best-effort service, and no service provider can guarantee 100% uptime. Unfortunately, some of the circumstances that caused the disruption were unforeseen and beyond our control. However, we are committed to continuously improving our service and ensuring that issues like this are addressed as quickly as possible.
It is crucial that we take all necessary precautions to conduct a thorough investigation and ensure that our staff consistently uphold professionalism and helpfulness., kindly also note that we experienced high call volumes due to the unforeseen outage. Unfortunately, this incident has made it difficult to provide a fixed ETA for full restoration. As our repair teams continued their work, additional breaks in the network were discovered, further extending the timeline for restoration.
While we understand that this doesn’t change the inconvenience you’ve faced, please know that we deeply regret the service disruption and will continue to work towards improving performance.
Thank you for your message,
We fully understand your frustration, and we regret the shortfall in the service you’ve received.
While we strive to provide the best possible service, it’s important to note that fiber is typically a best-effort service, and no service provider can guarantee 100% uptime. Unfortunately, some of the circumstances that caused the disruption were unforeseen and beyond our control. However, we are committed to continuously improving our service and ensuring that issues like this are addressed as quickly as possible.
It is crucial that we take all necessary precautions to conduct a thorough investigation and ensure that our staff consistently uphold professionalism and helpfulness., kindly also note that we experienced high call volumes due to the unforeseen outage. Unfortunately, this incident has made it difficult to provide a fixed ETA for full restoration. As our repair teams continued their work, additional breaks in the network were discovered, further extending the timeline for restoration.
While we understand that this doesn’t change the inconvenience you’ve faced, please know that we deeply regret the service disruption and will continue to work towards improving performance.
Surf4Life's reply02 Dec 2024, 12:32
Official
Hi Lawrence
Thank you for your message,
We fully understand your frustration, and we regret the shortfall in the service you’ve received.
While we strive to provide the best possible service, it’s important to note that fiber is typically a best-effort service, and no service provider can guarantee 100% uptime. Unfortunately, some of the circumstances that caused the disruption were unforeseen and beyond our control. However, we are committed to continuously improving our service and ensuring that issues like this are addressed as quickly as possible.
It is crucial that we take all necessary precautions to conduct a thorough investigation and ensure that our staff consistently uphold professionalism and helpfulness., kindly also note that we experienced high call volumes due to the unforeseen outage. Unfortunately, this incident has made it difficult to provide a fixed ETA for full restoration. As our repair teams continued their work, additional breaks in the network were discovered, further extending the timeline for restoration.
While we understand that this doesn’t change the inconvenience you’ve faced, please know that we deeply regret the service disruption and will continue to work towards improving performance.
Thank you for your message,
We fully understand your frustration, and we regret the shortfall in the service you’ve received.
While we strive to provide the best possible service, it’s important to note that fiber is typically a best-effort service, and no service provider can guarantee 100% uptime. Unfortunately, some of the circumstances that caused the disruption were unforeseen and beyond our control. However, we are committed to continuously improving our service and ensuring that issues like this are addressed as quickly as possible.
It is crucial that we take all necessary precautions to conduct a thorough investigation and ensure that our staff consistently uphold professionalism and helpfulness., kindly also note that we experienced high call volumes due to the unforeseen outage. Unfortunately, this incident has made it difficult to provide a fixed ETA for full restoration. As our repair teams continued their work, additional breaks in the network were discovered, further extending the timeline for restoration.
While we understand that this doesn’t change the inconvenience you’ve faced, please know that we deeply regret the service disruption and will continue to work towards improving performance.