SM
Sibusiso M
1 reviews | Active since Jun 2023
05 Jun 2023, 08:48
Poor Service from Surf4Life home wifi
Poor services & their technicians are poor . They can’t even attend to their breakdowns . At Lion Pride Estate I have 5 days without internet & it wasn’t a case of the whole Estate as it was my house alone. Their internet is always offline every second day. Their system of work is very much amateurish, they have a customer service on the line from 6 in the morning but she/he has no technician until 9. Their technician don’t work weekends but their customer service continue taking calls when we have breakdown They never have a technician on standby
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Surf4Life's replyOfficial
23 Jun 2023, 15:17Good day Sibusiso
Thank you for reaching out ot us
I have also given avenues on logging a ticket via the google review channel which you also made use of, please let us know if you require any further assistance.
With regard to the technical staff, they do work weekends, but after business hours they are on standby for site outages. Any individual customers outages will follow the industry standard of Monday to Firday, 08:00 - 17:00 Service levelk Agreements.
Although I can understand how this must be frustrating to hear, it is not an industry standard to have severity P3 tickets attended to over weekends and public holidays.
Our customer care staff will always be available to assist you as far as we possibly can. Please do nothesitate to let us know if we can assist you with anything else, we are mopre than happy to help
Kind regards
Customer care
Thank you for reaching out ot us
I have also given avenues on logging a ticket via the google review channel which you also made use of, please let us know if you require any further assistance.
With regard to the technical staff, they do work weekends, but after business hours they are on standby for site outages. Any individual customers outages will follow the industry standard of Monday to Firday, 08:00 - 17:00 Service levelk Agreements.
Although I can understand how this must be frustrating to hear, it is not an industry standard to have severity P3 tickets attended to over weekends and public holidays.
Our customer care staff will always be available to assist you as far as we possibly can. Please do nothesitate to let us know if we can assist you with anything else, we are mopre than happy to help
Kind regards
Customer care
Surf4Life's reply23 Jun 2023, 15:17
Official
Good day Sibusiso
Thank you for reaching out ot us
I have also given avenues on logging a ticket via the google review channel which you also made use of, please let us know if you require any further assistance.
With regard to the technical staff, they do work weekends, but after business hours they are on standby for site outages. Any individual customers outages will follow the industry standard of Monday to Firday, 08:00 - 17:00 Service levelk Agreements.
Although I can understand how this must be frustrating to hear, it is not an industry standard to have severity P3 tickets attended to over weekends and public holidays.
Our customer care staff will always be available to assist you as far as we possibly can. Please do nothesitate to let us know if we can assist you with anything else, we are mopre than happy to help
Kind regards
Customer care
Thank you for reaching out ot us
I have also given avenues on logging a ticket via the google review channel which you also made use of, please let us know if you require any further assistance.
With regard to the technical staff, they do work weekends, but after business hours they are on standby for site outages. Any individual customers outages will follow the industry standard of Monday to Firday, 08:00 - 17:00 Service levelk Agreements.
Although I can understand how this must be frustrating to hear, it is not an industry standard to have severity P3 tickets attended to over weekends and public holidays.
Our customer care staff will always be available to assist you as far as we possibly can. Please do nothesitate to let us know if we can assist you with anything else, we are mopre than happy to help
Kind regards
Customer care