Poor service from surf4life

I have been without internet connection since a week ago and when I call there’s a back and forth with the call center staff. The staff is rude and unprofessional. Their manager is also failing to send technicians to come and help out. It’s frustrating as I can’t work from home, as a mental health nurse I do virtual consultations but I since have been struggling to help patients. All thanks to this pathetic service provider called Surf4life and their *********** staff. The level of disrespect and rudeness from the staff is huge. I wonder if they even interviewed some of these call center agents. Worst part they don’t even introduce themselves over the phone. I pay them monthly for a service yet I don’t benefit from it. If one skips a day of no payment they discontinue your connection but they have the audacity to tell me to be patient for a good week! How pathetic! Would not recommend this nonsense to anyone