SN
Sithembile N
1 reviews | Active since Dec 2022
07 Dec 2022, 02:03
Poor service from surf4life
I have been having a problem with the Wi-Fi and it's been 7 days now still waiting for their technician to come but guess what no communication from them I having been calling them every day since I had a problem but still nothing has happened and every time I call I get a different agent but with the same results and even worse everyone tells me will call back and that would be last time I hear from them until I call back very poor service really not happy with their services not sure where I can escalate this problem
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Surf4Life's replyOfficial
14 Dec 2022, 13:24Good day Sithembile
Thank you for reaching out to us
I do see that we were 2 days passed our SLA on your ticket, and for that we would like to offer our sincerest apologies. We always strive to have all tickets closed within our 3 business day SLA.
Tickets like this do not go unnoticed, as we take missing an SLA very seriously and continuously work to ensure that we improve on meeting our deadlines and getting our customer back up and running as soon as possible.
Should you ever need to escalate a ticket for urgent attention, please feel free to email the ticket number to *** and we will assist you as best we can
Warm Regards,
S4L
Thank you for reaching out to us
I do see that we were 2 days passed our SLA on your ticket, and for that we would like to offer our sincerest apologies. We always strive to have all tickets closed within our 3 business day SLA.
Tickets like this do not go unnoticed, as we take missing an SLA very seriously and continuously work to ensure that we improve on meeting our deadlines and getting our customer back up and running as soon as possible.
Should you ever need to escalate a ticket for urgent attention, please feel free to email the ticket number to *** and we will assist you as best we can
Warm Regards,
S4L
Surf4Life's reply14 Dec 2022, 13:24
Official
Good day Sithembile
Thank you for reaching out to us
I do see that we were 2 days passed our SLA on your ticket, and for that we would like to offer our sincerest apologies. We always strive to have all tickets closed within our 3 business day SLA.
Tickets like this do not go unnoticed, as we take missing an SLA very seriously and continuously work to ensure that we improve on meeting our deadlines and getting our customer back up and running as soon as possible.
Should you ever need to escalate a ticket for urgent attention, please feel free to email the ticket number to *** and we will assist you as best we can
Warm Regards,
S4L
Thank you for reaching out to us
I do see that we were 2 days passed our SLA on your ticket, and for that we would like to offer our sincerest apologies. We always strive to have all tickets closed within our 3 business day SLA.
Tickets like this do not go unnoticed, as we take missing an SLA very seriously and continuously work to ensure that we improve on meeting our deadlines and getting our customer back up and running as soon as possible.
Should you ever need to escalate a ticket for urgent attention, please feel free to email the ticket number to *** and we will assist you as best we can
Warm Regards,
S4L